- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Boston, MA)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Beth Israel Lahey Health (Peabody, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Mill Creek Residential (Marshfield, MA)
- …Functions/Responsibilities** ** Customer Service** + Understand, support, and embody the customer experience vision and brand promise for Mill Creek ... Residential + Communicate service guarantees and customer service standards to prospective and current residents +...School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3+ years of sales experience… more
- Mill Creek Residential (Marshfield, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- Mill Creek Residential (Medford, MA)
- …drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and ... **e** + High School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3-5 years of multi-family or related property management … more
- Boston Public Schools (Boston, MA)
- …Educational Measurement , Social Work, or a related field. + Experience working with diverse populations, including students with disabilities and Multilingual ... assessment administration and results, as well as providing excellent customer service during assessment administration windows. The Assessment Manager will… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Wayfair (Boston, MA)
- …thriving community of Wayfair Rewards members. The ideal candidate will have experience in data-driven marketing strategies and customer relationship management. ... player who wants to see themselves and others thrive + Preferred experience in Marketing Engagement ( customer communications, promotions, loyalty, or rewards… more
- Beth Israel Lahey Health (Danvers, MA)
- …to phlebotomist) (drawing of blood, spinning of bloods) * Clinical and Quality/ Improvement Competency o Meets expectations and maintains competencies of new hire ... in education programs provided. o Is alert to Quality Improvement and CQI issues as well as to unsafe...unit based QI activities and is familiar with unit measurement data. Non-Clinical/Indirect patient care * Pre-visit planning o… more
- Meta (Boston, MA)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Boston, MA)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Datavant (Boston, MA)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Citizens (Westwood, MA)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- Beth Israel Lahey Health (Peabody, MA)
- …to phlebotomist) (drawing of blood, spinning of bloods) * Clinical and Quality/ Improvement Competency o Meets expectations and maintains competencies of new hire ... in education programs provided. o Is alert to Quality Improvement and CQI issues as well as to unsafe...unit based QI activities and is familiar with unit measurement data. **Minimum Qualifications:** Education: High School Diploma or… more
- Commonwealth Care Alliance (Boston, MA)
- …internal stakeholders related to the identification and implementation of quality- improvement and cost-savings initiatives * Collaborates with and builds strong ... * None/stationary Required Education (must have): * Bachelor's Degree or Equivalent experience Desired Education (nice to have): * Masters Degree Required … more
- AMETEK.Inc (Peabody, MA)
- …impact our commitment to delivering high-quality products and maintaining customer satisfaction. Key Responsibilities + Conduct inspections of raw materials, ... goods to ensure compliance with quality standards and specifications. + Utilize measurement tools such as calipers, micrometers, and gauges to verify product… more