- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- NuAxis Innovations (Washington, DC)
- …IT customer support environments. This position requires proven experience supervising service desk /IT operations teams, ensuring quality of service ... **Operations Supervisor** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a...Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations.… more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... **PC Deployment Technician** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the… more
- Epsilon, Inc (Washington, DC)
- …provide top level ( Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco Enterprise ... AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what… more
- Dentons US LLP (Washington, DC)
- …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage ... from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line...application process, please call our Talent Acquisition Specialist at + 1 314 259 5898 or contact us at ###@dentons.com._… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Alexandria, VA)
- …Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...incident documentation is required + Address urgent requests for service and assume the duties of any team member… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Tyto Athene (Reston, VA)
- …as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be ... Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide...diagnosis of network issues, and address trouble tickets and service tasks across all tiered levels. + Provide escalation… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …second-level technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve complex hardware, software, ... related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- TekSynap (Springfield, VA)
- …9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- Koniag Government Services (Washington, DC)
- …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk … more
