- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- IT Veterans (Greenbelt, MD)
- …and supervise Tier 1, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ticketing ... IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt,… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User ... management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist...The Tier 2 Specialist collaborates closely with Tier 1 technicians, Tier 3 … more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- TekSynap (Rockville, MD)
- …maintenance windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database ... administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** +… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 +** **years** + Certifications: DoD Manual 8570.01-M at the… more
- Insight Global (Washington, DC)
- …Global is assisting a large cybersecurity and bug bounty client of ours in identifying a Tier 2 Help Desk partner for a direct hire opening they have. ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3 years of relevant experience in a support and/or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...and a resident of the US for at least 3 years within the last 5 years. + Fluent… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Compliance with DoD 8570.01-M with a minimum certification of IAT Level II** The Level 3 Help Desk Specialist shall possess the following capabilities: + Six ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk according… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3 … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in a ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User ... software, account, and connectivity issues, escalating complex incidents to Tier 2, and maintaining accurate ticketing in ServiceNow. ....two additional years of experience if no degree . 3 + years of help desk … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- General Dynamics Information Technology (Arlington, VA)
- …in special projects as required. + Use the ticketing system to: + Proactively check help desk queue for new emails and create and assign tickets for those ... differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier...and users). **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications** : Must… more
- GovCIO (Sterling, VA)
- …such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide... Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User ... team performance, ensures adherence to SLAs, mentor staff, and coordinates with Tier 3 and other IT teams to resolve complex technical issues efficiently while… more