- Microsoft Corporation (Malvern, PA)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... of your employment with Microsoft and the country where you work. #CES #CSS #ACT Support Escalation Management IC4 - The typical base pay range for this role… more
- UGI Corporation (King Of Prussia, PA)
- …of IT Service Desk, End User Engineering, Mobility and Field IT Systems Support , Asset Management , Desktop Services, IT Communications, and Endpoint ... Oversight + Ensure exceptional performance across IT Service Desk, Desktop Services, Endpoint Management , and Field IT Systems Support + Establish and maintain… more
- M&T Bank (Radnor, PA)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **Overview:** Serves as a member of the Management Development Program (MDP) and participates in ten...adherence to regulatory standards. **Product Development & Governance** + Support new product reviews and analysis, ensuring alignment with… more
- Bentley Systems (Exton, PA)
- …such as service level, user experience, and team utilization + Experience in escalation and stakeholder management + Knowledge of industry standards + Excellent ... ** Support Manager** **Location:** Hybrid or Home-based, US (ET...and Windows Active Directory + Experience with ITIL service management concepts (certification is a plus) + Understanding of… more
- AmeriHealth Caritas (West Chester, PA)
- **Role Overview** The; **Application Support Specialist Lead** ;will support a Healthcare Care Management System platform for a state government market ... product, Long Term Services & Support (LTSS). ;In this role you will lead a...trends, identifies anomalies and initiate recommendations for change to management + Partner with stakeholders to identify and develop… more
- TD Bank (Exton, PA)
- …**Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational oversight of the ... trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …* Identify and recommend improvements to our customer service procedures to senior management . * Support both internal and external customers as needed. * ... Description We are in search of a Customer Support Manager to join our team in UPPER...* Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. *… more
- Philips (Malvern, PA)
- …Ensuring timely resolution within SLA guidelines by assessing priority, impact, and escalation needs. + Delivering exceptional support to internal users via ... email, maintaining a responsive and professional approach. Collaborating regularly with Product Support , management , and business teams to align on issue… more
- ICON Clinical Research (Blue Bell, PA)
- …and timelines and overall clinical development plan; Works with clinical logistics management to determine resourcing needs; Provides input to the development of ... and/or helping to establish these timelines; Oversees setup and management of IVRS (IWRS) Inventory tracking + Manages and...to ensure ongoing successful execution; Acts as point of escalation for IP-related issues. + This role applies to… more
- Wells Fargo (Plymouth Meeting, PA)
- **About this role:** We are seeking an Administrative Assistant to support a Financial Advisory Market Leader of Wells Fargo Wealth & Investment Management . This ... Market Leader on key strategic initiatives to drive growth to the business. + Support the market in its efforts to maintain and strengthen culture across the… more
- Wells Fargo (Wayne, PA)
- …role:** Wells Fargo is seeking a Senior Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and ... approved by the FA(s) + Execute functions for the FA(s) and Branch Management including, but not limited to, tracking referrals, coordinating and executing marketing… more
- Vanguard (Malvern, PA)
- …control frameworks for case handling, customer verification, loss prevention, and escalation management . b) Ensure adherence to regulatory requirements as ... non-digital), and performance metrics. c) Introduce call-handling frameworks, fraud escalation procedures, and client experience standards aligned to regulatory and… more
- Target (Phoenixville, PA)
- …members and guests safe and secure + Experience in crisis response, safety and crowd management ; providing support to both guests and team members + Skills in ... de- escalation as well as experience with physical security controls...video surveillance system + Ability totimelyand accuratelydocument cases usingcase management systems **As a** **Target** **Security** **Specialist** **,** **no… more
- Target (Wayne, PA)
- …members and guests safe and secure * Experience in crisis response, safety and crowd management ; providing support to both guests and team members * Skills in ... de- escalation as well as experience with recovering stolen merchandise...* Ability to properly document cases using industry case management systems As a Target Security Specialist, no two… more
- Wells Fargo (Norristown, PA)
- …to grow YOUR career. Apply today. **In this role you will:** + Support customer engagement by processing teller transactions, sharing digital solutions, and making ... under established policies + Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as… more
- Genesis Healthcare (Pennsburg, PA)
- …policies and procedures related to all areas of Revenue Cycle Management , which includes census, ancillaries, billing, adjustments, deposits, collections, Medicaid ... closely with the Revenue Cycle Manager in their market for training and support and communicates regularly with the Centralized Billing Office (CBO). They also… more
- TEKsystems (Media, PA)
- …practices. Responsible for third tier network incident escalation and problem management . Manage ticket queues and build support documentation to reduce ... and wireless intrusion prevention systems. (Meraki, Mist, Aruba) Exposure to support ticketing and enterprise infrastructure management platforms. (ServiceNow)… more
- Wells Fargo (King Of Prussia, PA)
- …peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management to best meet the previously identified needs and goals, consistent with ... business + Knowledge and understanding of Branch Banking compliance controls, risk management , and loss prevention + Ability to follow policies, procedures, and… more
- Wells Fargo (Plumsteadville, PA)
- …and business divisions at wellsfargojobs.com. **In this role you will:** + Provide support across a variety of branch locations within a specific geography where a ... + Relevant military experience including working in personnel benefits management , processing military personnel orders or transitions, wartime readiness operations,… more
- Wells Fargo (Boyertown, PA)
- …be part of our growing Small & Business Banking Team. This role will support customers **in an assigned local** **market** by deepening relationships and engaging in ... flow and small business operating cycle and how business products and services can support businesses in the portfolio + Ensure the overall success and growth of an… more