- Sunrun (Washington, DC)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- CACI International (Forest Heights, MD)
- …Required: Up to 10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams… more
- Koniag Government Services (Rockville, MD)
- …ID 24200112** Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in ... off, and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- IT Concepts (Falls Church, VA)
- …etc.). + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... are looking for driven and innovative individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- CACI International (Bethesda, MD)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...services as focal point for customer concerns + Deliver IT Service Management support for applications over… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager III** to join our team in the **DMV area.** ... are not limited to: ** + Directs the Help Desk Team to meet specific customer needs. Develop schedules...enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related experience ... **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist** **- Senior** **-...Specialist** **- Senior** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- ERP International (Washington, DC)
- …and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with cleints directly to support and ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... Manage and Coordinate Asset Management activities and client interactions for DFC IT infrastructure + Lead Asset Management support; coordinate any needed ServiceNow… more
- Sage Hospitality Group (Washington, DC)
- …home at the Homewood Suites Washington DC Capitol- Navy Yard **Job Overview** The Front Desk Manager is responsible for the daily operation of the Front Desk ... other hotel departments. Ensures an efficient guest registration, check out and telephone service . Ensures front desk agents are completed in accordance to… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- Marriott (Washington, DC)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- M. C. Dean (Arlington, VA)
- …+ Hands on experience with systems maintenance, management to include physical, cyber, service desk and physical response. + Preferred experience working with ... ** IT Operations Manager - Arlington, VA**...plans, working with Government, internal team and MC Dean service centers. **Position / Candidate Requirements:** + **Applicants selected… more
- CACI International (Arlington, VA)
- IT Operations Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... of Travel: Local * * * **What You'll Get to Do:** CACI is seeking an experienced IT Operations Manager to lead technical operations of a key US Army ERP program… more
- Leidos (Washington, DC)
- …weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and ... Department of Justice. The program provides a range of IT services, including help desk , desk...be a proactive leader with a passion for modernizing service desk operations and enhancing the customer… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... Clearance, and demonstrated excellence in planning, directing, and managing IT operations help desks. The Lead/CAB Manager ...is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT… more
- SAIC (Washington, DC)
- …customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service desks and ... is responsible for putting customers at the center of IT service delivery; improving, optimizing, standardizing and...Strategic Leader (ITIL 4 SL) certification. 1. Active Help Desk Institute Support Center Manager (HDI-SCM) certification.… more