- COOLSOFT (Richmond, VA)
- Tracking Analysis Problem Resolution MS Office UAT Testing Reporting Analyst (Job Requirement id 154201 Job title Analyst Job location in Richmond, VA ... Skills required Tracking , Analysis , Data Visualization, Problem Resolution MS Office UAT Testing Open Date 08-Jul-2025 Close Date Job type Contract… more
- Bank of America (Richmond, VA)
- …service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution . You will work in a team ... + Research and resolve system defects, lead root cause analysis , and drive permanent resolution + Ensure...prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring… more
- Windstream Communications (Richmond, VA)
- …entire incident response process, from initial alert to recovery and post-incident analysis . + **Log Review and Engineering:** Conduct log reviews and engineer the ... updating of cybersecurity service standards, documentation, and processes. + **Incident Tracking :** Formally document and track incidents from detection to … more
- CVS Health (Richmond, VA)
- …solutions. + Gathers requirements, business process optimization, fit-gap analysis , functional design, configuration and testing. Creates necessary documentation ... solutions and creating appropriate timelines. + Responsible for fit-gap analysis , functional design, configuring the application, user acceptance testing and… more
- Iron Mountain (Richmond, VA)
- …business teams and EIT Product teams. **Portfolio and Performance** + Oversee tracking , analysis , and reporting of the integrated business unit/functional ... facilitate, negotiate, and influence for successful outcomes. + Strong conflict resolution and negotiation skills, superior analytical and problem -solving… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …operational issues, including addressing questions, investigating discrepancies, and driving resolution with pharmacy partners. + Monitor and maintain operational ... workflows to enhance the overall customer experience. **Issue Investigation & Resolution :** + Take ownership of investigating operational issues and work with… more
- Ford Motor Company (Richmond, VA)
- …software components. + Utilize advanced diagnostic tools and software, including CAN analysis tools (like CANalyzer, Vehicle Spy), to analyze vehicle data, identify ... parts and components as needed to support prototype development and issue resolution . + Maintain detailed and accurate technical records of work performed, including… more
- Cardinal Health (Richmond, VA)
- …management levels + Interactions normally involve information exchange and basic problem resolution **_Qualifications_** + 4-8 years of experience, preferred ... for managing legal review, policy compliance, contract retention and administrative tracking of all various managed care payors. Advances company payor strategy… more
- Truist (Richmond, VA)
- …time. 1. Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for complex issues. In this capacity, ... incidents. 5. Has occasional contact with end-users. 6. Communicates status of issue resolution to internal customers. 7. May engage and manage outside vendors. 8.… more
- Truist (Richmond, VA)
- …time. + Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for complex issues. In this capacity, ... incidents. + Has occasional contact with end-users. + Communicates status of issue resolution to internal customers. + May engage and manage outside vendors. +… more
- Lilly (Richmond, VA)
- …investigations and change controls (initial notification and consult) + Support onsite resolution of product related issues. + Ensure compliance to data integrity ... on observations and interactions on the floor. + Metrics tracking + Assist in gathering data to complete Site...to resolve product related issues. + Create Certificates of Analysis or other similar documentation for internal and external… more
- FranklinCovey (Richmond, VA)
- …growth, and industry trends to both internal stakeholders and clients. + ** Problem Resolution :** Address client concerns promptly and effectively, ensuring ... with their needs. + **Account Monitoring:** Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive… more
- Verint Systems, Inc. (Richmond, VA)
- …other members of the Verint organization (sales, services, R&D, etc.) as necessary during problem resolution . + Follow and maintain all standards for tracking ... The role determines the best course of action to resolve the problem or inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with… more
- Sharecare (Richmond, VA)
- …restore customer satisfaction and partner with other teams as needed. + Perform problem analysis , problem determination and recommended resolutions to the ... screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain… more
- Mentor Technical Group (Petersburg, VA)
- …efficient and effective maintenance and reliability techniques. + Apply problem solving skills by leading equipment failures, troubleshooting, demonstrating RCA ... lead investigator proficiency and guide operations personnel in the resolution of process issues. + Provide customer consultation and...that all necessary items are identified on the proper tracking systems, and make sure that items are completed… more
- Truist (Richmond, VA)
- …to time. 1. Performs problem tracking , diagnosis and root-cause analysis , replication, troubleshooting, and resolution for highly complex issues. 2. In ... this capacity, oversees others who perform programming and debugging activities. 3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual… more
- Pearl Interactive Network (Richmond, VA)
- …user guidelines. + Manage and improve center performance through performance monitoring, problem resolution , system audits, and quality assurance measures. + Aid ... resources department. + Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. + Establish a high… more