- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant Director I) Salary $97,972.00 - $152,528.00 Annually Location Baltimore City Job Type Full Time Job Number ... MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- Arena Technical Resources, LLC (Washington, DC)
- …support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day ... IT Service Desk Supervisor Location: Washington, DC, US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- NuAxis Innovations (Washington, DC)
- ** Service Desk Manager ** Location **Washington,...oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...or equivalent certification. + 5+ years of experience managing IT service desks in a government or… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the **Army Research Laboratory (ARL) Information Technology ( IT ) ... and technician issues and will interface with the Program Manager to drive process improvement and service ...ten (10+) years of relevant experience working in an IT or Service Desk environment… more
- ManTech (Washington, DC)
- **ManTech** seeks a motivated, career and customer-oriented **Help Desk Manager ** to join our team in the **National Capital Region (NCR).** This is a hybrid ... position. As a Help Desk Manager , this individual will lead the...within a government contract environment. + Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will...five (5) years of relevant experience working in an IT or Service Desk environment.… more
- TekSynap (Washington, DC)
- …Service Desk Support Services contract. The contract provides and operates an integrated IT Service Desk and IT support services. These services ... are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis...Commission's IT users and their systems. Our Service Desk is the Single Point of… more
- Cayuse Holdings (Washington, DC)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The ... Work** The Senior Service Desk Agent provides customer ...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- GovCIO (Washington, DC)
- …IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current… more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- GovCIO (Washington, DC)
- …proper use of hardware and software **Qualifications** + Bachelor's with 2-5 years of IT Service Desk support experience (or commensurate experience) + ... **Overview** GovCIO is currently hiring for a Service Desk Technician to support our...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Insight Global (Middle River, MD)
- Job Description A client of Insight Global is seeking an IT Program Manager to sit fully onsite in Middle River, MD. This candidate will be responsible for ... Bachelors degree Over 5 years of experience as an IT Project or Program Manager Skilled in...running scrum meetings Solid understanding of servers, networking, help desk operations, and software development Proficient in project management… more
- Koniag Government Services (Washington, DC)
- …Management Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Manager to lead technical support operations and SCIF security ... may include but are not limited to:** The Help Desk Manager will oversee all aspects of...(CySA, CCNA, GICSP, or GSEC) + Experience managing help desk operations + Knowledge of ITIL service … more
- TekSynap (Washington, DC)
- …+ Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with ... Manager to oversee the quality assurance processes for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed… more
- TekSynap (Washington, DC)
- …for all end-user IT services to include, but not limited to service desk , user support, system and network administration and engineering services. TekSynap, ... years of similar size/scope + Experience in supervising large IT service contracts + Experience in management...administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user… more
- TekSynap (Washington, DC)
- …and data processing projects + Tenyears of experience in management of broad-based IT programs + Advanced customer service skillsand training + Familiar ... management, excellent problem-solving skills, and a proventrack recordof successfully leading IT teams. The Operations Manager willbe responsible forensuring the… more