- Insight Global (Washington, DC)
- Job Description The Help Desk Specialist will provide support for 5,000+ end users. Responsibilities * Answer phone, retrieve email and voicemail messages and ... end users performing problem analysis and troubleshooting to resolve incidents within service level agreements and agreed upon metrics * Communicate and escalate… more
- General Dynamics Information Technology (Washington, DC)
- …of Arts/Bachelor of Science + Required Experience: 10+ years of prior Service Desk experience with a minimum of 4 + years' experience leading a Service ... your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is...encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time… more
- General Dynamics Information Technology (Washington, DC)
- …of Arts/Bachelor of Science + Required Experience: 10+ years of prior Service Desk experience with a minimum of 4 + years' experience supervising Service ... your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your...encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time… more
- CACI International (Bethesda, MD)
- …correct core problem + Providing Tier 1- 4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier 3 ... Help Desk Specialist SME Job Category: Information Technology Time Type: Full...expert product and service support. + Tier 4 outside support for problems… more
- COMSO, Inc (Fort Meade, MD)
- …**SECURITY CLEARANCE IS REQUIRED: TS/SCI w/ POLYGRAPH BEFORE CONSIDERATION.** Description: + Provides 365 days, 4 days a week , 10 hour a day Shift (0600 - 2200) ... 1 support. + Work with a small team providing service availability monitoring and help desk support...Time Off + 11Federal Holidays + Birthday Holiday + 2- week fully paidSabbatical every 5 years + Emergency Facility… more
- Sona Dermatology and MedSpa (Germantown, MD)
- …Germantown Road Suite 210 Germantown, MD 20874 Hours: Monday- Friday 7:30am - 4 :00pm Pay: $19.24/hr plus bonus opportunity based on performance (up to $24k/yr) Sona ... quantity and quality of practice development-growth, 2. quality of experience/ service , and 3. overall center-level performance, productivity, and value...one shift from 11:00 am to 8:00 pm each week and one Saturday a month from 10:00 am… more
- The Joint Chiropractic (Baltimore, MD)
- …organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our ... $17-$19/hr Depending on Experience Up to 38 hours a week What we are looking for in YOU and...fun and fast-paced environment. + Have a strong customer service orientation and be able to communicate effectively with… more
- Leidos (Washington, DC)
- … weeks . We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and hygiene ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...years of experience. High school diploma with an additional 4 years of experience may be considered in lieu… more
- SAIC (Washington, DC)
- …of End User Experience operations. You will supervise the day-to-day activities of Service Desk and Site Support Supervisors, Leads, and Technicians who are ... Responsible for overall performance and management of the PBGC Service Desk and Site Support. + Manage...troubleshooting, resolution, etc. + Required to be onsite minimum 4 days a week . **Qualifications** **Desired Skills… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Communication,Information Technology (IT),Network Components,Operating Systems (OS),Troubleshooting **Experience:** 4 + years of related experience **US Citizenship ... the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more
- Belay Technologies (Annapolis Junction, MD)
- … Now Workflows, deploy Service Now into the client environment Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take ... the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more
- Belay Technologies (Annapolis Junction, MD)
- …solutions for multi-factor authentication with standardized software and hardware. Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 ... devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of… more
- IHG (Washington, DC)
- …a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury, culture, and a rich ... rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such....staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands. * Monitors safe-deposit… more
- Federal Emergency Management Agency (Washington, DC)
- …Division. The ideal candidate for this position will have excellent customer service skills and experience managing facilities, space assignments for a large ... in multiple locations, and coordinating with project or building managers, help desk , and/or conference center personnel. Responsibilities What will I do in this… more
- Leidos (Washington, DC)
- …service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This ... health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and...swing shifts from 1400 to 2000 sometime during the week (we are flexible as to which day.) **Why… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …similar scope, type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. our ( 4 ) years of experience with ... the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more
- Belay Technologies (Fort Meade, MD)
- …etc.) + Scripting with bash or Python + Database administration Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, ... of your time will be providing Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and...+ 0 yrs., BS in a technical discipline or 4 additional yrs. in place of BS (Degree must… more
- Belay Technologies (Annapolis Junction, MD)
- …be committed to adopting, adhering to, and championing best practices. Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, ... experience building and maintaining Windows and Linux systems (not Help Desk /ticket experience). + Must have requirements verification traceability experience. +… more
- Belay Technologies (Annapolis Junction, MD)
- …coordinate with coworkers of varying skills, labor categories and competencies Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! ... unplanned outage coordination + Triage, track, collaborate on and facilitate Help Desk tickets + Familiarity with Docker and Kubernete Desired Skills: + Technical… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …to include Help Desk support. + ServiceNow experience. + Strong customer service and communication skills. + Ability to work well in a team-oriented environment ... as a member of the Global Talent Management (GTM Help Desk ) in Washington, DC. This role is full-time, standard work week and hours, and hybrid (one week a… more