- TEKsystems (Troy, MI)
- The Insurance Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with ... standards + Apply strong problem-solving and resolution skills to address customer concerns + Maintain professionalism and efficiency across all interactions What… more
- Comerica (Farmington Hills, MI)
- …periods of time and using a headset for communicating with customers by phone. Customer Support Provide remarkable customer service by handling inbound and ... Job Description Contact Center Agent Tier 2 Summary This position is responsible...outbound calls, offering problem resolution to support moderate complexity of customer interactions across… more
- Henry Ford Health System (West Bloomfield, MI)
- …ensure total satisfaction of the patient and guest experience, delivering the exemplary customer service to all guests and stakeholders of a Henry Ford Hospital. He ... customers. He or she will be responsible for all customer feedback addressing challenges as needed and ensuring ...team members is our priority. That's why we offer support in the various components of our team's well-being:… more
- Atrium Hospitality (Southfield, MI)
- …and check-outs with accuracy, warmth, and just the right amount of charm. + Support and train new front desk team members-you're the friendly coach they'll thank ... manage daily tasks like event sheet distribution, business center support , and keeping the lobby guest-ready. **What We Are...the lobby guest-ready. **What We Are Looking For** + Customer service experience - You've got the people skills… more
- BELFOR Property Restoration, Inc (Troy, MI)
- …offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive ... concerns and distribute all relevant data to field offices + Maintain a customer database to include detailed data entry into web-based third party + applications… more
- Ford Motor Company (Allen Park, MI)
- …advocating for Contact Center priorities to deliver impactful solutions that improve customer and agent experiences. Key Responsibilities include, but are not ... Ford Pro Technology development, championing Salesforce Service Console enhancements to optimize customer and agent experiences. + Maintain and influence the… more
- Vylla Home (White Lake, MI)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support , social media training and more + Face-to-face ... service from our headquarters in Aliso Viejo, California) + Back office support including dedicated transaction coordinators and an agent services resource team… more
- BAE Systems (Sterling Heights, MI)
- …is seeking a Supplier Quality Engineer with a specialized focus on Chemical Agent Resistance Coating (CARC) to support audits, supplier-specific requirements and ... products meet stringent quality standards, minimize quality costs, and maximize customer satisfaction while ensuring that procedures and processes are compliant.… more
- U-Haul (Inkster, MI)
- …demand. + Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and ... who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...you, then consider joining U-Haul as a Reservation Manager Agent ! U-Haul offers a wide range of personal and… more
- Percepta (Dearborn, MI)
- **Description** At Percepta, we bring first-class service across each market we support . As a **Vehicle Programs Analyst** in **Dearborn, MI** you'll be a part of ... creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...Provide administrative assistance to Vehicle Programs personnel * Administer support for the "M" (Manufacturer) Plate Program * … more
- Molina Healthcare (Sterling Heights, MI)
- …Genesys Cloud** to deliver a **unified "single pane of glass" agent experience** , enabling efficient workflows, contextual insights, and personalized interactions. ... implementation of **Lightico or equivalent digital completion solutions** to support secure eSignatures, document sharing, and real-time digital interactions. +… more
- USG Insurance Services, Inc. (Troy, MI)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- PVH Corp. (Auburn Hills, MI)
- …of the store management team focused delivering top line sales results. **RESPONSIBILITIES** Customer Experience + Leads the effort to greet and offer assistance to ... every customer ; provides real-time coaching to associates. + Executes replenishment...and report concerns. + Assists with effective scheduling to support payroll strategies and budgets. Associate Morale + Motivates… more
- Percepta (Dearborn, MI)
- **Description** At Percepta, we bring first-class service across each market we support . As a **Advanced Guide** in **Allen Park, MI** you'll be a part of creating ... and delivering amazing customer experiences, while also enjoying the satisfaction of being...with daily and monthly data pulls/reporting + Monitor the agent knowledgebase application (AAF) for changes to content and… more
- Humanetics (Farmington Hills, MI)
- …solutions designed to meet business units ' operational cost-saving targets. + Provide support to the management team in the application of Cl methodologies and ... 1-3 years . + Implements an d streamlines CSI system and reporting to support more efficient queries related to production. + Ensure the business impact and project… more
- HTC Global Services Inc (Auburn Hills, MI)
- Lead AI Architect - Conversational Agent & Intelligent Data Platform (Hybrid - Auburn Hills, MI) Location: Auburn Hills, Michigan [Hybrid: minimum 2 days on-site per ... managers and business stakeholders to align AI capabilities with real world customer outcomes and business KPIs. + Champion best practices in personalization,… more
- NTT America, Inc. (Detroit, MI)
- …role demands exceptional leadership, knowledge of the manufacturing industry, a change agent mentality, and a proven track record in delivering complex digital IT ... project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and… more
- Meijer (Oxford, MI)
- …16.50/HR or higher based on experience Do you enjoy helping people while providing quality customer service? Are you one who desires to make a career change? Do you ... career as a Pharmacy Technician at Meijer! As a Pharmacy Technician, you will support our customers under the direct supervision of the Pharmacist and will be… more
- University of Michigan (Ann Arbor, MI)
- …an active role in recruitment efforts, hiring, continuous quality improvement, safety, customer service, education and research. Participate as a member of the ... leadership team to provide, and continually improve, health care services, and to support the mission and goals of the health system. Ensure the quality of nursing… more
- PVH Corp. (Auburn Hills, MI)
- …by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand's minimalist and sensual point of view. You ... team. Let's break it down. **What You'll Do** + ** Customer Experience Leader:** Energize every customer interaction...off, seasonal hours, and flexible work schedules. + **Wellbeing Support :** A variety of wellbeing tools and programs. +… more