- Vontier (Hartford, CT)
- …Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional… more
- Sharecare (Hartford, CT)
- …4-year degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- American Express Global Business Travel (Hartford, CT)
- …+ Previous leadership experience + Excellent listening skills and curious mentality + Customer service oriented + Crew/Charter experience a plus + Sabre ... documented coaching and feedback to team members + Investigate service and quality errors with a curious...issues + Listen to calls as required to validate service levels and compliance standards Customer (25%)… more
- Walmart (West Haven, CT)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- Michaels (New Haven, CT)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor...Manager only, responsibilities also include: leading the delivery of high- quality custom framing solutions to our customers on time… more
- Vontier (Hartford, CT)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- Bridgestone Americas (New Haven, CT)
- …401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole ... service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by… more
- Savers | Value Village (Manchester, CT)
- …responsibilities and oversee the entire store as acting manager in-charge when assigned. ** Customer /Donor Service ** + Receive and respond to customer /donor ... pace. The Production Manager's supervision takes the form of quality control checking and side-by-side involvement in the work...the example for, as well as training and coaching, customer /donor service expectations to team members. +… more
- Insight Global (North Haven, CT)
- …an ability to proctor, coach , and teach others. * Provides reliable, high quality customer support. * Provides customer instruction on system operation ... Job Description * Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or...and completion of assigned tasks. * Provides documentation of service and hours worked. * Completes and submits all… more
- Deloitte (Stamford, CT)
- …life cycle, we are closely aligned in assisting clients in providing a high- quality customer experience and executing efficient processes + Sales Excellence & ... with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service + Salesforce | Deloitte unleashes the powerful… more
- BD (Becton, Dickinson and Company) (Canaan, CT)
- …excellence + Excellent understanding of the interaction between operational excellence and customer service + Excellent and effective verbal and written ... through components and component teams to establish the fundamentals of excellence in safety, quality , and reliability. Coach and guide site to ensure focus of… more
- Mary Wade (New Haven, CT)
- …to offer health plans through Cigna , a leading health insurer with award-winning customer service and in-person help around the state. ConnectiCare has an ... shifts At Mary Wade you will experience a high quality professional culture focused on resident needs. We strive...staff development program places you with a CNA Training Coach who delivers hands-on, side-by-side training. Additional training and… more
- Wolters Kluwer (Glastonbury, CT)
- …time using effective methodologies for new LBACOE analysts + Developing and conducting quality assurance on regular basis to train, coach LBACOE analysts on ... approved legal billing review techniques, customer specific service levels & ELM billing platforms. In addition, during heavy periods of incoming invoice volume,… more
- Taco Bell (Waterbury, CT)
- …maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This ... drive results through others + Recruit and equip high quality operators to deliver great customer experiences... issues and training managers to meet or exceed customer service standards + Utilizes insights from… more
- The Cigna Group (Bloomfield, CT)
- …clinical information, and the fostering of positive collegial relationships. - Addresses customer service issues with mentoring and support from leadership ... quality outcomes for customers/members with a focus on service and cost - Improves clinical outcomes through daily...quality projects. - Serves as a mentor or coach to other Medical Directors and other colleagues in… more
- Monro Muffler/Brake (East Hartford, CT)
- …and objectives. + Ability to problem solve, manage inventory, merchandising, and customer service . + Communications skills to effectively communicate with ... the same mission to bring our guests the highest quality tire and auto service in the...complaints, and adjustments. + Build guest relationships to maximize customer satisfaction, loyalty, and retention. + Assist teammates in… more
- Monro Muffler/Brake (Norwalk, CT)
- …and objectives. + Ability to problem solve, manage inventory, merchandising, and customer service . + Communications skills to effectively communicate with ... the same mission to bring our guests the highest quality tire and auto service in the...complaints, and adjustments. + Build guest relationships to maximize customer satisfaction, loyalty, and retention. + Assist teammates in… more
- GE Aerospace (Norwalk, CT)
- …+ Support the development software and data delivery platforms that are service -oriented with reusable components that can be orchestrated together into different ... trends to assist in project development and/or operational support activities. + Coach and mentor team members. **Required** + Bachelor's Degree from an accredited… more
- ITT (Hartford, CT)
- …around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building ... will have full responsibility to source, hire, train, develop, coach and manage the workforce that will carry out...Develop and implement strategies that enable best in class service delivery, cost control & new capabilities + Manage… more
- TD Bank (Hartford, CT)
- …Excel, Word) ** Customer Accountabilities:** + Understands and supports the Banks Customer Service Strategy + Considers the impact of advice and decisions ... and + stakeholders + Provides the highest level of Customer service when dealing with internal partners,...WOW at every opportunity + Leads, coaches and models quality service delivery at every interaction +… more