- TD Bank (Waterbury, CT)
- …+ Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation ... service questions and requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with Store Leaders for… more
- Lowe's (Windsor, CT)
- …assigning tasks to Admin Service Associates o Developing Associate Scheduling o Solving Customer Escalations o Leading resolution of same day delivery issues o ... a Positive Team Environment Responsibility Statements *Manages a market-based CSA ( Customer Service Associate) team responsible to support delivery operations.… more
- Eversource Energy (Windsor, CT)
- …and installation best practices to ensure safe and reliable system operations customer service\. + Collaborates with internal and external technical Subject Matter ... multiple, complex projects providing focused project deliverables \(i\.e\., Safety, customer focus, technology, reliability, design standards, costs and schedule\)\.… more
- ThermoFisher Scientific (New Haven, CT)
- …presenting and explaining job or site specific performance metrics. + Communicates with supervisor any customer issues or potential problems. + Promotes personal ... do?** + Process incoming purchase requisitions to generate purchase orders using Customer based procurement system and purchasing procedures + Track and update order… more
- ThermoFisher Scientific (New Haven, CT)
- …to access and follow standard operating procedures. + Proactively connect with the supervisor any customer concerns and/or potential problems. + Reliably address ... customer concerns within established resolution timeframes. + Embraces Practical Process Improvement (PPI) methodologies. + Lab coat management between two… more
- Travelers Insurance Company (Hartford, CT)
- …in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. ... investigation, damages development, evaluation, reserving, litigation management, negotiating and resolution . Provides consulting and training and serves as an… more
- Sunrun (Hartford, CT)
- …**Overview** The Sr. Sales Support Representative reports directly to the Sales Support Desk (SSD) Supervisor and is responsible for the daily management of ... Sale Support queues. They are responsible for managing Voice queues...Channel Partner Team, Deal Desk, Contract Review, PC team, Customer Care, and all Sales partners. The ideal candidate… more
- Vontier (Hartford, CT)
- …industry partners to gather information, manage expectations, and ensure successful issue resolution . + **Manage customer support projects:** Oversee all ... Ensure timely submission for supervisor approval, facilitating a swift customer resolution process. + **Conduct Certified Trainer Audits:** As needed… more
- Travelers Insurance Company (Hartford, CT)
- …quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation ... and resolution ) including maintaining full compliance with internal and external...+ Directly handles assigned severity claims. + Provides quality customer service and ensures quality and timely coverage analysis… more
- CVS Health (Bristol, CT)
- …and accurately fill patient prescriptions while also providing caring service that exceeds customer expectations. Front Store Supervisor (FSS) duties that may be ... what we deliver. Our Heart At Work Behaviors (TM) support this purpose. We want everyone who works at...consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Pharmacy Technician, FSS supports, as needed,… more
- Cardinal Health (Hartford, CT)
- …sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent assignments and ... to Cardinal Health_** Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and… more
- Eversource Energy (East Berlin, CT)
- …Conducts software upgrades and maintenance + Security administration + Provides technical support including trouble shooting and problem resolution + Network ... IT Senior Security Engineer will be responsible for the administration and support of security system software/hardware either at the Enterprise, Mid\-Range or… more
- Eversource Energy (East Berlin, CT)
- …with internal and external Engineering and Design groups to provide field support for successful project completion\. + Analyses and interprets maintenance data\. ... all on\-going activities assigned\. + Provides guidance, training, and technical support to engineers, test specialists, and test technicians\. + Promotes teamwork… more
- Hartford HealthCare (Farmington, CT)
- …of Connecticut's most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees ... reports directly to the AR Follow UP & Denials Supervisor and works closely with other staff throughout the...high quality, cost-effective products or services are delivered in support of the HHC core values, strategic plan and… more
- Allegion (CT)
- …CRM's to solve issues on items that are not able to submit in the customer portal. + Problem solving and resolution - identifying issues and following through ... Accounting Specialist - Install Billing is responsible for processing customer credit requests for warranty changes. As a Accounting...+ Perform various financial transactions related to billing and support the entire billing process. + Be the key… more
- H&R Block (Southington, CT)
- …computer systems to resolve and track user incidents. Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring ... **What you'll do ** **:** Responsible for providing administrative support within a (Region) District or Districts in the...requests, communicate with the customer , and deliver solutions to requests with a sense… more
- Eversource Energy (Waterford, CT)
- … customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer ... customers with a coordinated point of contact for all customer issues related to gas or electric distribution services\....to it + Identify problems, issues; take responsibility for resolution + Set high standards for self; deliver quality… more
- Sedgwick (Hartford, CT)
- …an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening ... complex or technically difficult surety and surety bond claims; to provide resolution of highly complex nature and/or high exposure surety claims; to coordinate… more
- Walgreens (Bristol, CT)
- …disease state management and other healthcare services. + Partners with centralized support for patient registration, exception resolution , and assists with ... and answers questions to ensure a positive patient experience. + Models and shares customer service best practices with all team members to deliver a distinctive and… more
- Eversource Energy (East Berlin, CT)
- …+ Outlines the responsibilities of different principals / parties including customers, customer and IT management, team members, IT support groups, vendors, ... complex enterprise level program, or multiple projects concurrently + Advocate and support the policies, processes, and practices of the Program Management Office… more