- Sprinklr (New York, NY)
- …& documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ... live events (onsite and virtual) + Review and report IT Helpdesk ticketing system metrics to ...Insights. Sprinklr is here to do three things: + Lead a new category of enterprise software that we… more
- 32BJ Benefit Funds (New York, NY)
- …users via telephone, email, and in-person. + Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system. + Monitors system ... JOB SUMMARY: Under the supervision of the Senior System Administrator/ IT Support Supervisor, the IT Support Specialist...IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for… more
- City of New York (New York, NY)
- …Reporting directly to the Chief Information Officer, the Executive Director will lead efforts to deliver exceptional, customer-focused IT services by developing ... and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for supporting the continuous availability,… more
- Sumitomo Pharma (Trenton, NJ)
- …high-impact HR technology solutions. + **P** **rim** **ary liaison** for Workday IT support, helpdesk , and enhancement requests. + Provide functional guidance ... **Position Summary** The Business Applications team is part of IT and is responsible for supporting, developing, managing and...& Architecture + Serve as the technical and functional lead for **Workday** and other HR-related applications. + Design… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …creating diagrams and documentations, Experience training customers or staff, Understanding of IT Operations and utilizing HelpDesk , 3- 5 years administering and ... on security log review and incident escalation. The role will lead technical remediation efforts, ensuring high availability, security, and scalability. Working… more
- CUNY (New York, NY)
- …functions, including enterprise systems, cybersecurity, academic and research computing, helpdesk support, infrastructure, data analytics, and IT governance ... bargaining environments and shared governance structures. + Experience leading IT modernization, digital transformation, and information security initiatives. +… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... and ability to achieve results are valued. All managers lead teams and/or lines of service, assuming increasing levels...responsibility: - At least 3-5 years of experience as IT support specialist, system analyst, technical admin or an… more