- Avnet (Providence, RI)
- …**Job Summary:** Identifies opportunities for business expansion in support of the customer sales strategy . Develops and maintains the business relationship by ... + Performs analysis and reports results of various program impact for identified customer (s) notifying the account manager of success, issues and future growth… more
- Parexel (Providence, RI)
- **Bring your Rheumatology experience and Lupus expertise to an Industry Leader, Parexel!** Building on our continued success, we are expanding our esteemed Medical ... Ensure client needs and concerns are addressed to ensure customer satisfaction - Actively listen to, solicit and address...and propose /execute remediation plan in coordination with line manager and Project Leader in case of client dissatisfaction… more
- Paycom Online (Providence, RI)
- …degree** ** Experience :** + **At least 1 year of applicable experience in a customer -facing role** **PREFERRED QUALIFICATIONS** **Education/Certification:** + ... to a successful and timely completion while achieving position metrics and customer satisfaction. + Achieving results by organizing time effectively and utilizing… more
- Prysmian (Taunton, MA)
- …**Position Summary:** Reporting to the Director of Quality, the Regional Quality Manager is responsible for developing and executing the strategic quality vision ... standards, and continuous improvement initiatives that drive operational excellence, customer satisfaction, and product conformance. **Key Responsibilities:** **Strategic Leadership**… more
- CVS Health (Woonsocket, RI)
- …+ Reduce call center volume + Advance competitive positioning **Position Summary** As the ** Customer Experience Strategy Manager ** , you will play ... (CMO) Strategy is a dedicated group of Customer Experience (CX) professionals who partner across...Qualifications** + 5+ years of experience in Customer Experience , Product Management, Strategy ,… more
- The Hertz Corporation (Providence, RI)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain,… more
- CVS Health (Woonsocket, RI)
- …in our pharmacies across the country. As a **Retail Pharmacy Operations - Product Strategy and Retail Pharmacy Core Processes, Manager ** , you will be ... opportunities from working team up to executive leadership + Supports the Senior Manager in developing and effective communication strategy for alerting both… more
- Cisco (Providence, RI)
- …and guardrails for launch workstreams; ensure consistent narrative, sequencing, and customer experience across touchpoints. * Manage strategic initiatives: Act ... * Previous experience with global Tier One launch or event strategy * Demonstrated success in shaping market perception and influencing industry analysts,… more
- General Motors (Providence, RI)
- **Job Description** ** Customer Experience Manager - GM Energy** About GM Energy: GM's energy team was launched in 2021 and is rapidly growing. GM Energy ... - gmenergy.gm.com We are seeking a strategic, data-driven, and customer -obsessed ** Customer Experience Manager...implementation. **Key Responsibilities** + Define and evolve GM Energy's customer experience strategy aligned to… more
- FranklinCovey (Providence, RI)
- …and institutions. To learn more, visit franklincovey.com. **Title:** Revenue Operations & Customer Growth Strategy Manager **Payroll Title:** Revenue ... Operations & Customer Growth Strategy Manager **Division:** Enterprise Division, Domestic Regions...in a Sales Operations function + 5+ years of experience in Sales Operations, Business Strategy , Management… more
- Rubrik (Providence, RI)
- …and available, no matter the challenges that come your way. **What you'll do:** The Customer Experience Manager is a key role within the Customer ... diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world... Support Team serves as the backbone of our customer 's data security strategy . Their technical prowess,… more
- Coinbase (Providence, RI)
- …the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy , architecture, and execution ... a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team,...Collaborate with Product Managers to define and execute a strategy for AI-driven self-service and automation, reducing contacts and… more
- Citizens (Johnston, RI)
- …Qualifications: + Required Skills / Experiences: + 2-5 years of relevant work experience in management consulting, and / or strategy consulting, fintech, product ... HR and others to drive and collaborate on critical elements of Citizens' innovation strategy . This is a rare opportunity to help shape the future of a top… more
- ISC2 (Providence, RI)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... customer experiences + Define and implement the customer success strategy , focusing on retention, exam...training services + Proficiency in CRM, reporting tools, and customer success platforms + Experience in education,… more
- NTT America, Inc. (Providence, RI)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...business growth. + Contribute to the company's overall business strategy by providing customer insights and feedback… more
- Citizens (Johnston, RI)
- …banking complaints. This role is pivotal in identifying systemic issues, enhancing customer experience , and reducing operational and regulatory risk. The ideal ... management and process transformation. Preferred Experience 8+ years in banking, customer experience , or operational risk roles. 5+ years in leadership roles… more
- Nelnet (Warwick, RI)
- …trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go ... works collaboratively with other departments (eg, RVP's, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of … more
- Citizens (Johnston, RI)
- …needs. Qualifications: + 10+ years of experience in sales, marketing, or customer strategy within retail banking, consumer financial services, or a related ... outcomes for the organization. This individual will partner closely with Marketing, Customer Experience (CX), Enterprise Data & Analytics (ED&A), Distribution,… more
- Cardinal Health (Providence, RI)
- … customer feedback and insights with channel partners enables improvement of customer experience across USMPD **_Qualifications_** + Bachelor's degree from an ... & Solutions Marketing is responsible for defining the product/service and market strategy and managing the life cycle, including customer need identification,… more
- CVS Health (Woonsocket, RI)
- …and Objective and Key results (OKRs) definition needed to create clear product strategy and best-in-class E2E experience for the Claims Handing Intelligence ... And we do it all with heart, each and every day. **Position Summary** The Senior Manager , Technology Product Management will lead the roadmaps, capabilities,… more
