- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... outcomes, in collaboration with regional leadership, as well as triage clients (by phone or virtually), and ensures that...to achieve desired outcomes. + May participate in the manager on-call rotation, as needed. + Responsible to support… more
- Hospice of Michigan (Southfield, MI)
- …count, staff call-in report, missed visit report, etc.). Essential Functions for Triage -Scheduling Role: + Inputs Caregiver Support Center staffing schedules ... Extensive contact with members of the interdisciplinary team/support and/or Triage staff. Some contact with administrative and/or management staff. External:… more
- Hospice of Michigan (Southfield, MI)
- …admissions. + Coordinates communication with patients, families, interdisciplinary team/support staff, Contact Center and others in collaboration with the ... referrals after hours. Schedules admission visits as needed. + Collaborates closely with triage RN's to maintain efficient flow of patient calls and dispatch of… more
- Percepta (Dearborn, MI)
- …required * Associates degree or college degree preferred **Experience** * 3 years contact center experience required * Previous experience working on a Percepta ... services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and… more