- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Evolent (Lansing, MI)
- … Supervisor , Provider Services to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations ... costs. The ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes.… more
- MetaOption, LLC (Lansing, MI)
- Senior System Engineer Skills: Cisco Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC): ... and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires...role requires expertise in enhanced call routing and call center agent/ supervisor functional requirements. The Senior… more
- Eliassen Group (Lansing, MI)
- …Express (UCCX). This role requires expertise in enhanced call routing and call center agent/ supervisor functional requirements. The Senior System Engineer ... / hr. w2_ **Responsibilities:** + Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center… more
- Cardinal Health (Lansing, MI)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **_Qualifications_** + High School Diploma, GED or… more
- Cardinal Health (Lansing, MI)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and ... Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events… more
- Cardinal Health (Lansing, MI)
- …on standard work; receives detailed instruction on new assignments * Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... * Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** * Minimum high school diploma or… more