- Ryder System (Lansing, MI)
- …expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized ... process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees** **:** If you are… more
- Highmark Health (Lansing, MI)
- …hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. + ... + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** **Required**...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Morley (Lansing, MI)
- …**_Location: Remote_** **_-_** **_Michigan residents_** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison ... or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any...to participate in the application or interview process, please contact ###@morleynet.com . Thank you for your interest in… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully ... perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to… more
- Highmark Health (Lansing, MI)
- …with consumers **Preferred** + 4 years of experience working in a call center environment with proven track record of meeting/exceeding individual and business unit ... any and all users. If you would like to contact us regarding the accessibility of our website or...website or need assistance completing the application process, please contact the email below. For accommodation requests, please … more
- Pearl Interactive Network (Lansing, MI)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Global (Lansing, MI)
- …clients and facility departments. + Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up ... duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may… more
- ASM Global (Lansing, MI)
- …clients and facility departments. + Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up ... duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification ... promptly + Build and maintain positive working relationships with issuer points of contact + Manage and prioritize high caseloads during surge periods + Collaborate… more
- State of Michigan (Lansing, MI)
- …the unit, this position is responsible for establishing, reviewing and analyzing daily contact center call metrics to project trends, maintaining a considerable ... connectivity and accessibility to customer service representatives in the contact center , responding to the most difficult... experience do you have as a customer service representative answering incoming calls from the public? + None… more
- Pearl Interactive Network (Lansing, MI)
- …thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished ... + Responsible for the day-to-day management of an individual contact center , including contact ...assigned. **Physical Requirements:** The physical demands described here are representative of those that must be met by an… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Transdev (Lansing, MI)
- …combination of both indoors and outdoors. If you have any questions, please contact Marcus White, Human Resources Manager at ###. About Transdev: Cities, counties, ... personnel so classified. The physical demands described here are representative of those that must be met by an...Full Time Req ID: 5565 Pay Group: YEY Cost Center : 165 The above statements are intended to describe… more
- Highmark Health (Lansing, MI)
- …line staff guidance, ensures effective and efficient delivery of Pharmacy call center services. Serves as first line reviewer in monitoring and ensuring adherence ... maintain a level of high efficiency/productivity. + Ensure adherence to call center turn around time requirements associated with DPW/CMS regulations. + Take… more
- Otsuka America Pharmaceutical Inc. (Lansing, MI)
- …expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the ... within the CNS TA. + Act as a company representative and advocate in relevant medical and scientific communities...contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Otsuka America Pharmaceutical Inc. (Lansing, MI)
- …expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the ... scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka America Pharmaceutical Inc.,… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... with management to identify opportunities to further optimize staff supply versus contact volume demand. + Proposes and develops recommendations or solutions to… more