- GAP Solutions Inc (Hartford, CT)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Hartford, CT)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- GAP Solutions Inc (Hartford, CT)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- PharmaCord (Hartford, CT)
- …Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing ... of nursing experience with relevant disease state experience preferred. Nurseline triage, Call Center Utilization Management, Call Center Case Management, a… more
- Moses/Weitzman Health System (Meriden, CT)
- …a condition of employment current American Red Cross CPR for the Professional Rescuer and AED (CPR/FPR/AED) certification. The only acceptable alternative is current ... as needed. Additional time as needed to complete recordkeeping and laboratory work. On call requires 24-hour availability for 1-2 weeks per month. Part time - as… more
- Humana (Hartford, CT)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Hartford HealthCare (Hartford, CT)
- …to improve quality and productivity in all areas of our call center operation and customer service delivery by identifying improvement opportunities, and ... requiring a person who is customer-service oriented with a professional and positive attitude; while promoting a positive customer...a positive customer / patient experience. The Customer Service Call Operator answers all calls 24x7 for the main… more
- Wheeler Clinic (Bristol, CT)
- …health, recovery and growth at all stages of life. POSITION SUMMARY The call center Program Supervisor, in conjunction with management, provides leadership in the ... call center to ensure that the program integrates recovery...all staff on substance misuse and recovery. Participates in quality assurance and improvement activities. Conducts outreaches on behalf… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Hartford, CT)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Hartford, CT)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Cardinal Health (Hartford, CT)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Eastern Connecticut Health Network (Manchester, CT)
- …as either a Certified Provider Credentials Specialist (CPCS) or Certification in Professional Medical Services Management (CPMSM). If not certified in CPCS upon ... working with physicians and other leaders on a hospital medical staff or quality improvement department preferred. + Experience taking meeting minutes. + One year of… more
- Cardinal Health (Hartford, CT)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- Hartford HealthCare (New Britain, CT)
- …Leapfrog Group, a national watchdog organization for health care safety and quality . Join an established service with two other*Geriatricians*and work to build ... weekdays only * *Teaching*: Optional with faculty appointment * * Call *: Infrequent phone call for work/life balance...* Paid CME time off plus CME budget, reimbursed professional licenses and dues * Paid time off plus… more
- Baystate Health (Springfield, MA)
- Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), a Magnet Hospital for Nursing Excellence ... more. It stands for our deep respect for nursing professional practice that is essential to our mission. It...rotating days + Weekend Requirement: Weekend rotation required + On- Call : Weekend and night call coverage required.… more
- EFI Global (Hartford, CT)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- Eastern Connecticut Health Network (Manchester, CT)
- …involvement, and more. POSITION SUMMARY: Responsible for promoting and maintaining quality patient care through effective management and coordination of direct and ... to communicating effectively with staff. Promotes the profession of nursing and professional practice. Represents the organization in a positive and professional … more
- EFI Global (Hartford, CT)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- Baystate Health (Springfield, MA)
- Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Gastroenterology at Baystate Medical Center (BMC), a Magnet Hospital ... more. It stands for our deep respect for nursing professional practice that is essential to our mission. It...have the common goal of providing safe, efficient, and quality care for our patients and their families. **SCHEDULE:**… more
