- Burcham Hills (East Lansing, MI)
- …to the following duties: Customer Service : Oversee resident meal service . Sanitation: Monitor quality assurance activities and perform audits as ... coordinates the activities of the dining room personnel to provide excellent service to residents/clients, as well as maintain excellent sanitation standards and in… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Lansing, MI)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Lansing, MI)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Lansing, MI)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- TTEC (Lansing, MI)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Lansing, MI)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (East Lansing, MI)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- TTEC (Lansing, MI)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Lansing, MI)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Cardinal Health (Lansing, MI)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining, and enhancing ... field or equivalent experience preferred + 2-4 years of Customer Service inbound /outbound phone call center...environmentin a large team setting + Abide by the Quality Assurance Goals that are in place… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Keurig Dr Pepper (Lansing, MI)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Aaron's Inc (Lansing, MI)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- State of Michigan (Lansing, MI)
- …direction of the Business Relationship Manager and State Administrative Manager, the Quality Assurance , Content & Security Manager is responsible for managing ... day-to-day functions and activities in the Quality Assurance Analyst, Content Analyst, and Security...also receive an additional day each year for community service or school functions. Paid Parental Leave:Eligible employees can… more
- Ally (Lansing, MI)
- …AR * Charlotte, NC * Detroit, MI * Fort Washington, PA If you are skilled at customer service and love to help people, find solutions, this may be a great fit ... maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards. * Ability to make informed decisions… more
- Intertek (Lansing, MI)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... to accept or reject the product + Documents data obtained during all quality assurance activities, consistent with company policies and procedures + Communicates… more
- Intertek (Lansing, MI)
- …consulting, industrial hygiene, and specialty testing. Through these risk management and quality assurance services, we ensure the reliability, safety and ... consulting, industrial hygiene, and specialty testing. Through these risk management and quality assurance services, we ensure the reliability, safety and… more
- Highmark Health (Lansing, MI)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Humana (Lansing, MI)
- … requirements + Collaborate with Site Reliability Engineering (SRE), product engineering, quality assurance , and business teams to analyze and provide technical ... skilled and motivated Technology Leadership Manager to join our Service Technology team. In this role, you will play...support for resolving customer product-related issues + Make strategic decisions regarding resource… more
