- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Guardian Life (Holmdel, NJ)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (Trenton, NJ)
- …Best Workplaces in Financial Services & Insurance Experienced Licensed Auto Insurance Agent - REMOTE/TELECOMMUTER **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- Sedgwick (Trenton, NJ)
- …Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent - REMOTE Job Description **_Schedule:_** Monday - Friday 9:00 AM - 5:30 ... Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures. + Collaborates with… more
- Wayfair (Cranbury, NJ)
- …The base pay for this position is $24.00 per hour The Wayfair Security agent will be responsible for the daily security operations of Wayfair for their assigned ... provide world class support to our partners. The Security agent will report to the Campus Security Supervisor/Manager and...who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and… more
- Marriott (New York, NY)
- …Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. ... individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call , request, or problem. Follow up with guests to ensure their requests… more
- Marriott (New York, NY)
- …Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call , request, or problem. Follow up with guests to ensure their ... requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and… more
- Marriott (New York, NY)
- …cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end ... of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and ... smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …mail * Interface with Passport applicants at Agency/Center information and will- call counters. At the Information Station, ensure appointment is scheduled; review ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- Cardinal Health (Trenton, NJ)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in… more
- Capital One (Trenton, NJ)
- …Exhibit professionalism & morale with associates at all levels including external contacts + Call dealerships and customers to obtain title status updates + Call ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...+ At least 3 years of Customer Service or Call Center experience + At least 1 year of… more
- Meta (New York, NY)
- …(SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, ... seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …**3** **12:30pm - 9:00pm** **4** **12:30pm -9:00pm** **5** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as ... communication will require a manual process to link the call to the open case. All cases shall be...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Dow Jones (Princeton, NJ)
- …Project Management for priorities within DJCS to improve the customer and agent experience. + Continuous improvement champion for DJCS self-service tools. **You ... identify initiatives within DJCS to improve the customer and agent experience. Support the intake process for project resource...capabilities. **You Have:** + At least three years of call center or other related business experience. + Excellent… more
- Dow Jones (Princeton, NJ)
- …for assigned initiatives and projects that impact DJCS, customer experience and/or agent experience. **You Will:** + Manage hands-on project lifecycle from ideation ... to identify initiatives with direct impact on customer and agent experience. Support the intake process for project resource...materials. **You Have:** + At least three years of call center or other related business experience. + Excellent… more