- CVS Health (Woonsocket, RI)
- …+ Reduce call center volume + Advance competitive positioning **Position Summary** As the ** Customer Experience Strategy Manager ** , you will play ... (CMO) Strategy is a dedicated group of Customer Experience (CX) professionals who partner across...Qualifications** + 5+ years of experience in Customer Experience , Product Management, Strategy ,… more
- The Hertz Corporation (Boston, MA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain,… more
- CVS Health (Woonsocket, RI)
- …in our pharmacies across the country. As a **Retail Pharmacy Operations - Product Strategy and Retail Pharmacy Core Processes, Manager ** , you will be ... opportunities from working team up to executive leadership + Supports the Senior Manager in developing and effective communication strategy for alerting both… more
- Autodesk (Boston, MA)
- …of Autodesk's Architecture Industry Strategy ? We're seeking a Senior Architecture Industry Strategy Manager to join the AEC Design Strategy team. This ... of design and practice workflows + 10+ years of total related experience including Architecture and business roles including strategy , technology, or… more
- Wayfair (Boston, MA)
- …Incident Returns programs. This role sits within the broader Incident & Returns Customer Experience team, which is responsible for shaping experiences that ... Must be on-site in Boston, MA (Monday-Thursday) Analytics Manager , Returns Policy and Strategy We're...when items should be returned versus written off, balancing customer experience , fraud prevention, and cost efficiency,… more
- Performance Food Group (Boston, MA)
- **130679BR** **Job Title:** Sales Strategy and Operations Manager **Location:** CM Boston, MA (2574) **Job Description:** **We Deliver the Goods:** + Competitive ... Main Street, Whitinsville, MA 01588 **Position Purpose:** The Sales Strategy & Operations Manager will develop and...sales and margin KPIs. + Drive improvements in pricing strategy , forecasting, and analytics. + Analyze customer … more
- Publicis Groupe (Boston, MA)
- …We help unlock value through a start-up mindset and modern methods, fusing strategy , consulting, and customer experience with agile engineering and ... 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer...services their customers truly value. **Overview** As a Commercial Strategy Manager , you will play a pivotal… more
- RELX INC (Cambridge, MA)
- …to partner for a better world. About the Role We are seeking a Sr Manager Segment Strategy to develop and embed audience segmentation and go-to-market (GTM) ... strategy across the Academic Leaders and Funders marketing team,...Elsevier's approach to strategic planning and execution Qualifications & Experience : + 7-10+ years in strategic marketing, customer… more
- Cisco (Boston, MA)
- …and guardrails for launch workstreams; ensure consistent narrative, sequencing, and customer experience across touchpoints. * Manage strategic initiatives: Act ... * Previous experience with global Tier One launch or event strategy * Demonstrated success in shaping market perception and influencing industry analysts,… more
- CVS Health (Wellesley, MA)
- …cross-functional leadership experience . + 2+ years of retail marketing or retail agency/ strategy experience . + 2+ years of digital marketing experience ... heart, each and every day. **Position Summary** The Senior Manager , Front Store Marketing Strategy - Seasonal,...mindset that drives decision-making within the in-store and online customer experience + Omni-channel marketing experience… more
- Commonwealth Care Alliance (Boston, MA)
- 011230 CA-Provider Engagement & Performance **Position Summary** The Program Manager , in collaboration with the Sr Director of Delegation Partnerships and ... focus on value-based arrangements and network-wide engagement strategies. The program manager is responsible for managing and implementing key population health and… more
- Eversource Energy (Westwood, MA)
- Role and Scope of Position: The Manager of Security Architecture and Strategy is responsible for leading a high\-performing team of over 10 security architects ... the enterprise's security architecture\. This leader will set the vision, strategy , and roadmap for security architecture across the organization, ensuring alignment… more
- Deloitte (Boston, MA)
- …Deloitte Consulting LLP's Quality and Risk Management group is seeking a Risk Manager with extensive experience in supporting deal and contract structuring, ... and negotiation skills to lead an environment driven by customer service and teamwork + Excellent leadership skills, including...volume of complex tasks within a given timeframe + Experience in writing and reviewing scope of work documents… more
- General Motors (Boston, MA)
- **Job Description** ** Customer Experience Manager - GM Energy** About GM Energy: GM's energy team was launched in 2021 and is rapidly growing. GM Energy ... - gmenergy.gm.com We are seeking a strategic, data-driven, and customer -obsessed ** Customer Experience Manager...implementation. **Key Responsibilities** + Define and evolve GM Energy's customer experience strategy aligned to… more
- FranklinCovey (Boston, MA)
- …and institutions. To learn more, visit franklincovey.com. **Title:** Revenue Operations & Customer Growth Strategy Manager **Payroll Title:** Revenue ... Operations & Customer Growth Strategy Manager **Division:** Enterprise Division, Domestic Regions...in a Sales Operations function + 5+ years of experience in Sales Operations, Business Strategy , Management… more
- Rubrik (Boston, MA)
- …and available, no matter the challenges that come your way. **What you'll do:** The Customer Experience Manager is a key role within the Customer ... diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world... Support Team serves as the backbone of our customer 's data security strategy . Their technical prowess,… more
- Coinbase (Boston, MA)
- …the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy , architecture, and execution ... a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team,...Collaborate with Product Managers to define and execute a strategy for AI-driven self-service and automation, reducing contacts and… more
- Citizens (Westwood, MA)
- …Qualifications: + Required Skills / Experiences: + 2-5 years of relevant work experience in management consulting, and / or strategy consulting, fintech, product ... HR and others to drive and collaborate on critical elements of Citizens' innovation strategy . This is a rare opportunity to help shape the future of a top… more
- Bank of America (Boston, MA)
- …forums, and channel partners to identify and drive new ideas on improving customer experience , operational efficiency, and reducing fraud risk. + Develop ... to break complex problems down and develop a clear strategy / action plan. + Experience influencing...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- Publicis Groupe (Boston, MA)
- …+ Serve as strategic advisor to senior client stakeholders, guiding holistic customer experience transformation. + Lead senior-level workshops and planning ... **Company description** Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist… more