- CVS Health (Smithfield, RI)
- …compassionate. And we do it all with heart, each and every day. **Position Summary** As an IT Customer Service Analyst on our team, we are looking for ... service requests, and problem management). You will ensure customer business needs are met while adhering to corporate...direction. **Required Qualifications** * 2+ years of experience in IT customer support role. * 2+ years… more
- Bright Horizons (Newton, MA)
- …troubleshooting documentation. + SLA Management and Enforcement with consistent delivery of excellent customer service . + Respond to client service requests ... The Sr. IT Application Support Analyst supports the...and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards,… more
- CAI (Boston, MA)
- …to solve requests. **Job Description** We are looking for a customer service -oriented ** Service Desk Analyst ** to provide Level 1 technical support ... Service Desk Analyst **Req number:** R6631...General IT end-user support + Utilize excellent customer service skills and exceed customers' expectations… more
- BlackRock (Boston, MA)
- …in Boston. The team is responsible for providing the highest quality customer service to shareholders, prospective shareholders, and Financial Professionals. ... advance your career? Look no further! The Client Success Analyst will work at BlackRock's Retail Service ...+ Excellent verbal and written communication skills + Strong customer service orientation + Ability to interact… more
- Concentrix (Providence, RI)
- …and success with every customer interaction. Other qualifications for our Customer Service Representative role include: + Proficient knowledge of expanded ... Job Title: Professional, BI Analyst (TCF) Job Description As a Business Intelligence...support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day,… more
- CBRE (Boston, MA)
- …line with overall CBRE standards and guidelines. Promote standard processes in all customer service functions and ensures corporate policies are followed. + ... Program Analyst Job ID 245713 Posted 06-Nov-2025 Service...software provider. This also includes being the liaison with CBRE- IT . + Coordinate hardware and software maintenance and upgrades.… more
- Intermountain Health (Boston, MA)
- …impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in ... technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management). **_We are committed to offering flexible… more
- Intermountain Health (Boston, MA)
- …impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in ... technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management). **_We are committed to offering flexible… more
- Citizens (Johnston, RI)
- Description Principal IT Risk Analyst (Infrastructure) The Principal IT Risk Analyst (Infrastructure) is responsible for providing oversight and ... with enterprise technology enablement teams (eg, Cloud based Infrastructure, Storage, IT Operations) to proactively identify, assess, and mitigate risk aligned with… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Systems, Ambulatory Administration, and all Ambulatory Departments and Divisions. Provides quality customer service and serves as an exemplary representative of ... to completion. * Manages the ticket priority for assigned Service Now tickets submitted to PB IT ....the needs of our customers and consistently adheres to Customer Service standards. * Participate in departmental… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and improving workflows. Results may impact the operations of one or more departments. Customer Service : Ability to provide a high level of customer ... making a difference in people's lives.** The EHR Application Analyst IV performs a variety of duties related to... service and staff training to meet customer service standards and expectations for the… more
- GovCIO (Boston, MA)
- …They have the business knowledge and perspective of a particular business and the IT needs of that customer . Requires knowledge of computer system capabilities, ... **Overview** GovCIO is currently seeking a Sr. Business Analyst to join a cross-functional team dedicated to...of the end users within the organization. + Documents product/ service requirements and develops test procedures to ensure user… more
- Children's Hospital Boston (Boston, MA)
- …liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues. Principal Duties and ... 82200BRJob Posting Title:Epic Analyst II - (Grand Central/Prelude/Real-Time Eligibility)Department: IT ...of new functionality. + Provides tier-two support, collaborating with Service Desk and other IS teams to ensure timely… more
- Beth Israel Lahey Health (Charlestown, MA)
- …of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service : Ability to provide a high level of customer ... Seeking Epic Resolute Professional Billing certification and experience. The EHR Application Analyst II performs a variety of duties related to the information… more
- ABBTECH Professional Resources, Inc. (Boston, MA)
- **Job Summary** : Client requests Salesforce Business Analyst to remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce ... Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin… more
- GovCIO (Boston, MA)
- …They have the business knowledge and perspective of a particular business and the IT needs of that customer . Requires knowledge of computer system capabilities, ... GovCIO is currently hiring for a Senior Computer Systems Analyst with an active Secret clearance. This position will...of the end users within an organization. + Documents product/ service requirements and develops test procedures to ensure user… more
- Kelly Services (Raynham, MA)
- …including Commercial Operations, Field Sales Organization, Finance, Distribution, Legal/Compliance, and Customer Service to resolve inventory issues. * Comply ... Kelly Services, Inc., is currently seeking a Data / Analyst Auditor for a long-term engagement at one of...o Assist Sales Consultants and RGIS (third party audit service ) in preparing for audits. o Hold pre-audit calls… more
- CIBC (Boston, MA)
- …Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Operations, Customer Service , Operations Management, Operations Support, Prioritization, ... please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You'll Be Doing** The Sr. Analyst , Fund Administration will be responsible for the review of… more
- Point32Health (Canton, MA)
- …the member and/or the member's authorized representative and must demonstrate superior customer service and benefit interpretation skills in all interactions. ... all of our colleagues, which helps us to provide service with empathy and better understand and meet the...Appeals and Grievance Supervisor the Member Appeals and Grievance Analyst is responsible per State and Federal regulations for… more
- TEKsystems (Boston, MA)
- …Job Description: The IT Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support ... issues. Additionally, you will manage support tickets while providing timely customer feedback. Perform all in-person activities and prioritize tickets based on… more