- Commonwealth Care Alliance (Boston, MA)
- …Lead ongoing communication efforts, working closely with Provider Communications Manager , to keep providers informed of organizational objectives, regulatory ... improvements, and enhance provider satisfaction and performance. - Partner with senior leaders to communicate resolution and outcomes and drive cross-functional… more
- CVS Health (Woonsocket, RI)
- …And we do it all with heart, each and every day. **Position Summary** As a Senior Manager , Program Escalations & Defect Management for CVS Health, ... navigate all defects submitted. **Required Qualifications** + 7+ years of experience in Program or Product Management within the Healthcare field. + 4+ years of… more
- Chewy (Boston, MA)
- **Our Opportunity:** Chewy is seeking a ** Senior Program Manager & Data Scientist, Voice of the Customer (VoC)** to lead and drive one of our VoC program ... frameworks to measure the impact of customer experience initiatives. + **Manage escalations with analytics** : Conduct root cause analysis (RCA), quantify impact,… more
- Cayuse Holdings (Boston, MA)
- **Overview** **Hybrid in Olympia, WA** **The Work** The Senior Account Manager is responsible for leading the strategic direction and overseeing the delivery of ... USD $105,000.00 - USD $125,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2960/ senior -account- manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Can't find the right opportunity?** Join… more
- Cayuse Holdings (Boston, MA)
- **Overview** **The Work** The Senior Technical Manager serves as the primary technical liaison between the Vendor's technical teams and the Exchange. This role ... testing, and implementation phases. By leveraging technical expertise, the Senior Technical Manager facilitates deployments, enhances customer interaction… more
- Red Hat (Boston, MA)
- The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Manager to lead a world-class team of engineers supporting our most complex ... issue resolution. You will have direct ownership of critical customer escalations , providing engagement and communication to ensure swift and effective resolution.… more
- MongoDB (Boston, MA)
- …MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive ... a customer centric approach and helping to build the program . In this role you will also become a...to include our executive team or c-suite in customer escalations , how to de-risk or de-escalate customer issues and… more
- Cervello Inc (Boston, MA)
- Senior IT Project Manager - ERP/Digital Transformation Location: United States Start Date: Immediate About the Role We are seeking a Senior IT Project ... major IT implementations. + Identify risks, develop mitigation strategies, and manage escalations . + Communicate progress and updates to clients and stakeholders at… more
- Ensono (Boston, MA)
- …role and what you'll be doing:** We're looking for a dynamic Sr. Project Manager who provides senior level project management expertise to plan, organize, ... Senior Project ManagerRemote - United StatesJR012285 At Ensono,...the project, including timeline, quality of work, risks, issue escalations , and collaboration amongst the various stakeholders. + Works… more
- CVS Health (Cumberland, RI)
- …each and every day. **Position Summary and Purpose:** The Retirement Service Delivery Senior Manager is responsible for overseeing all aspects of service ... operations of all related CVS Health plans and programs Apply best practice program / project management techniques and tools to achieve desired outcomes within… more
- Sonos (Boston, MA)
- …distance of our Boston office locations. We are looking for a Payroll Services Manager to lead payroll operations at Sonos as part of our Global Business Services ... and timely payroll across our international footprint. The Payroll Services Manager will drive process efficiency, governance, and continuous improvement ,… more
- Wellington (Boston, MA)
- …perspectives with those of our clients. **About the Role** The Senior Compliance Analyst will support Wellington Management's Global Private Investments Compliance ... program , focusing on information controls. As Wellington is expanding...collaboratively with various internal stakeholders on issue identification and escalations , and assist with the strategic implementation of IT… more
- Verint Systems, Inc. (Boston, MA)
- …of Job Function:** As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for ... throughout the program life cycle. Additionally, the Program Manager is responsible for building and...+ Effectively demonstrates a leadership presence when dealing with senior leaders; can remain composed, focused and productive when… more
- RTX Corporation (Boston, MA)
- …team:** RTX Enterprise Services (ES) is looking for a Digital Technologies (DT) Sr. Program Manager (PM) to join our ES Applications Value Management Office ... with senior /executive leaders the value delivery story for the program . + Efficiently shepherd your programs through our phase-gated project governance… more
- Cayuse Holdings (Boston, MA)
- **Overview** The Senior Reporting & Analytics Lead will leverage data analytics and reporting to drive operational efficiency, identify performance trends, and ... and service efficiencies. + Provide actionable recommendations to the Account Manager , Operations Manager , and other stakeholders to enhance operational… more
- CVS Health (Boston, MA)
- …with business users. + Partnering with workstream and HR Tech leadership on escalations and cross-functional impact, serving as a point of contact on follow up ... needs and available team resources. + Partnering with Product Manager to review the current HR and Payroll Technology...for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed… more
- JPMorgan Chase (Boston, MA)
- …closely with our most senior leaders across the business. As a Portfolio Manager within The AI in Operations Transformation Office, you will own the end to end ... The **AI in Operations program ** consists of Domain Product teams owning expansion...Manage reporting and communicate portfolio performance and accomplishments to senior -level stakeholders + Manage AI in Operations portfolio operating… more
- Acosta Group (Boston, MA)
- **DESCRIPTION** The National Field Manager (NFM) will manage Field Operations Managers nationwide and has the potential to manage other positions. NFM will lead the ... field management team for the entire program nationwide, partnering with the client, client services team,...on weekly priorities for the team and performance management escalations . NFM will closely manage payroll to ensure unapproved… more
- CVS Health (Woonsocket, RI)
- …corporate benefits plans. The position involves identifying solutions to program challenges and making recommendations for process enhancements. Critical thinking ... and analytical skills are required, and the role includes supporting senior leaders within the HR Benefits team. Responsibilities: + Support a comprehensive benefits… more
- Commonwealth Care Alliance (Boston, MA)
- …Lead ongoing communication efforts, working closely with Provider Communications Manager , to keep providers informed of organizational objectives, regulatory ... improvements, and enhance provider satisfaction and performance. * Partner with senior leaders to communicate resolution and outcomes and drive cross-functional… more
