- Home Care Evolution (Ellicott City, MD)
- Summary: A Seasoned professional with proven business acumen responsible for developing and maintaining client relationships and fostering partner relationships ... negotiate client agreements within the parameters set by the Owner, perform quality assessment skills checks and quality assurance visits, and complete… more
- Parexel (Baltimore, MD)
- **Work Location** : onsite in Baltimore, MD At Parexel, the ** Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical research ... ensures that all departmental work is timely, efficient, and of the highest quality . **Your Activities:** + Coordinating all aspects of incoming and outgoing calls… more
- GAP Solutions Inc (Annapolis, MD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Annapolis, MD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Annapolis, MD)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Terumo Medical Corporation (Baltimore, MD)
- …Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high- quality medical devices used in a broad range of applications for ... drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of...Team's (RBT) respective TM/FCS's in specific geographies, Marketing and Professional & Clinical Education (PACE) to increase sales and… more
- Air Conditioning Contractors of America (Laurel, MD)
- … call -back prevention, servicing tips, and equipment protocols. Conducting quality control inspections of American Mechanical Services service jobs, monitoring ... special and complex service jobs without assistance, including performing periodic on- call duties, as required. Training Service Department and other American… more
- RELI GROUP INC (Baltimore, MD)
- …program integrity documentation Participate in CMS stakeholder meetings, respond to data call requests, and help ensure quality delivery of privacy-related ... Risk Safeguards (ARS 5.0) and related overlays. Certified Information Privacy Professional (CIPP/G or CIPP/US) or similar certification. Experience supporting annual… more
- Kitchen Guard (Hyattsville, MD)
- …Assist in Conducting Briefings for all staff before Night Shift. Maintain a professional and high- quality service-oriented environment at all times. Schedule and ... dental, and vision care Extended healthcare (drug coverage, hospital care, professional services, and medical emergency assistance) Opportunities for Growth Let's… more
- Kin Insurance, Inc. (Washington, DC)
- …least 6 months of homeowners insurance experience in a fast-paced sales environment; call center experience is a plus. Prior sales experience considered: We're open ... parents, with incentive continuation based on tenure and past earnings Professional Development - Ongoing learning and development opportunities Career Growth &… more
- Home Depot (Sparrows Point, MD)
- …issues -- including selection, termination, performance appraisal and professional development of subordinates. **Travel Requirements:** + Typically requires ... Ability to work a flexible schedule. Ability to be on- call at various times.. Must be able to work...Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (eg, short time frame).… more
- FleishmanHillard (Washington, DC)
- …the "best teams" for your clients. + Demonstrate ability to develop high- quality written materials, including pitch letters, press materials, social copy, client ... to effectively supervise and train junior-level account staff, provide quality control, determine workflow and assignments. + Excellent writing...try new things, in the name of personal and professional growth and of work that leads to meaningful… more
- Fannie Mae (Washington, DC)
- …Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Creative Studios team, you will ... stage from concept to final delivery, while ensuring brand-aligned, high- quality results, across digital and print platforms. * Provide... results, across digital and print platforms. * Provide on- call support and serve as the primary point of… more
- Dentons US LLP (Washington, DC)
- …synchronization requests. + Contribute to patching, change control maintenance activities, and on- call rotation. + You will work closely with the Architecture team ... information systems or related certifications. + Law firm or professional services experience preferred. + Proven experience as technical...to work, with a strong focus on accuracy and quality . + Able to work under pressure to meet… more
- Fannie Mae (Washington, DC)
- …Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership role, you will lead Fannie Mae's ... * Establish and monitor Service Level Agreements (SLAs) and implement a quality assurance process to ensure consistency and timeliness. * Collaborate with Ethics,… more
- JE Dunn Construction Company (Washington, DC)
- …technology related design and construction efforts that meet the constructability, quality , financial and technical standards. - Manages and oversees company staff, ... low voltage technology subcontractors, suppliers and programs such as Safety, Quality and EEO for a small project or a major portion of a larger project. - Develops… more
- NuAxis Innovations (Washington, DC)
- …position requires proven experience supervising service desk/IT operations teams, ensuring quality of service, and collaborating closely with leadership to deliver a ... hiring, terminations, and resource planning. + Conduct performance reviews, active call monitoring, ticket audits, and customer satisfaction surveys. + Ensure… more
- FleishmanHillard (Washington, DC)
- …growing healthcare team. This is an exciting career opportunity for a PR professional with a passion for healthcare-related communications to work closely with FH ... proposals and opportunities. + Develop and edit compelling and high- quality client deliverables, including plans, research and analysis, media...try new things, in the name of personal and professional growth and of work that leads to meaningful… more
- Humana (Annapolis, MD)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Transdev (New Carrollton, MD)
- … improvement initiatives. + Leadership and Supervision + Directly supervise the Call Center Trainer and Quality Assurance Analysts, providing guidance, feedback, ... Call Center Training Manager Transdev is looking for...a safe working environment for all OCC staff. + Quality Assurance and Performance Monitoring + Oversee Quality… more
