• Home Care Evolution (Ellicott City, MD)
    …caregivers wages to client fee - QA visit completion Caregiver turnover - Customer service satisfaction survey numbers Compensation: $40.00 per office hour plus ... keeping adequate patient care records as outlined in the policy documents. The Delegating Nurse will schedule assessments, negotiate...charts for clients monthly 6. Meets with clients after service has started to ensure quality care… more
    Upward (08/04/25)
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  • US Physical Therapy (Ellicott City, MD)
    …in 2000 based on the core values of providing the highest level of customer service and clinical excellence in outpatient physical therapy. By staffing our ... to set the bar high in delivering personalized, patient-centered, quality outpatient physical therapy. We continue to expand our...player attitude and energetic with a focus on excellent customer service + Strong interpersonal skills +… more
    DirectEmployers Association (09/11/25)
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  • US Physical Therapy (Ellicott City, MD)
    …in 2000 based on the core values of providing the highest level of customer service and clinical excellence in outpatient physical therapy. By staffing our ... to set the bar high in delivering personalized, patient-centered, quality outpatient physical therapy. We continue to expand our...a copy of the company's affirmative action plan or policy statement and/or if you would like to request… more
    DirectEmployers Association (09/11/25)
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  • GCG (Annapolis, MD)
    **Overview** **GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location!** In this role, you will serve ... measuring the division's delivery performance and maintaining ISO 9001 documents for the Customer Service function. **Schedule:** 8:00am to 5:00pm EST or CST,… more
    DirectEmployers Association (10/14/25)
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  • Franklin Group (Rockville, MD)
    …and friends. Engage volunteers within the community and/or property when appropriate. Provides quality customer service to all residents including, but not ... programs and services to help residents maintain a good quality . The Resident Service Coordinator is expected to provide exceptional customer service to… more
    Upward (08/12/25)
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  • Washington Metropolitan Area Transit Authority (New Carrollton, MD)
    …of quality , safety, efficiency, and compliance, enhancing performance and customer satisfaction. + Leads and manages a review resolution process, including the ... Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg...and data-driven performance assessments that enhance safety, efficiency, and customer satisfaction. The ideal candidate is adept at mentoring… more
    DirectEmployers Association (10/02/25)
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  • National Trench Safety LLC (Beltsville, MD)
    …the industry's most respected and recognized trench safety veterans. NTS is a customer service -focused organization, which can be reflected in the company's ... deliver and pick up trench-related shoring to and from customer job sites safely, timely, and efficiently. This position...that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.… more
    Upward (08/05/25)
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  • Washington Metropolitan Area Transit Authority (Washington, DC)
    …engagements with key personnel, management, and senior leadership, all while delivering optimal customer service to support meeting the goals and objectives for ... Quality Assurance Senior Associate (Continuous Improvement Team) Job...addition, the ideal candidate has demonstrated experience in developing policy instructions, guiding stakeholders on document types to meet… more
    DirectEmployers Association (09/20/25)
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  • Kin Insurance, Inc. (Washington, DC)
    …and toward a successful close Collaborating with Teams: Partner with underwriters and customer service reps to ensure a smooth, seamless experience from the ... initial inquiry through policy issuance Guiding Customer Decisions: Simplifying complex...Sales Incentive Program. #LI-EG1 #LI-Remote For Sales Agents and Customer Service Agents: These roles sit in… more
    Upward (08/11/25)
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  • Powell Industries, Inc. (Washington, DC)
    …position requires services both locally and across the Continental US. It is the policy of Powell Service Division to promote safe working conditions for ALL ... Powell Service Division is looking for a highly skilled...are responsible for ensuring the end to end safety, quality and performance of Powell equipment across the US… more
    DirectEmployers Association (08/26/25)
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  • Kitchen Guard (Hyattsville, MD)
    …a cold water, kitchen, and bar cleaning service . With a strong commitment to quality service and fire safety, we've built a reputation for excellence in our ... Briefings for all staff before Night Shift. Maintain a professional and high- quality service -oriented environment at all times. Schedule and manage the… more
    Upward (08/03/25)
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  • Washington Metropolitan Area Transit Authority (New Carrollton, MD)
    …operational or policy issues requiring attention. **Essential Functions** + Conveys service deficiencies and customer needs to the Director, MetroAccess. + ... personnel for accuracy and completeness; compares operational data with customer service feedback; and directs operational changes... service monitors. Assigns areas and customers for service monitors to observe for quality assurance… more
    DirectEmployers Association (10/10/25)
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  • Red River (Annapolis, MD)
    …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
    DirectEmployers Association (09/24/25)
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  • Office of the Inspector General for Tax Administration (Washington, DC)
    …program for a large organization, including a commitment to high levels of customer service , respect, and achieving high levels of excellence. Please include ... your application. Additional information on EQs is available at http://www.opm.gov/ policy -data-oversight/senior-executive- service /executive-core-qualifications. Structure your EQ statements in terms… more
    Upward (08/08/25)
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  • Washington Metropolitan Area Transit Authority (New Carrollton, MD)
    …degree, a High School Diploma or GED and four (4) years of experience in customer service , processing human resource data or working in a Human Resources/Human ... Capital department. **Experience** + Five (5) years of customer service experience, processing human resources data or working in a Human Resources/Human Capital… more
    DirectEmployers Association (10/10/25)
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  • Washington Metropolitan Area Transit Authority (Washington, DC)
    …or Disability Studies-contribute to accessibility awareness, barrier analysis, and customer engagement strategies. . Public Policy , Public Administration, ... universal design principles into every stage of planning, infrastructure, and service delivery -Ensure a fully accessible workplace, where employees with… more
    DirectEmployers Association (10/15/25)
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  • Washington Metropolitan Area Transit Authority (New Carrollton, MD)
    …Communicates and interacts effectively with business contacts in a businesslike, customer service -oriented manner; establishes and maintains effective working ... and technical work to assist with the analysis, data management, research and policy development related to the operations and services of a department or unit;… more
    DirectEmployers Association (10/11/25)
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  • Banc of California (Chevy Chase, MD)
    …offers a broad range of loan and deposit products and services, with full- service branches throughout California and Denver, Colorado, as well as full-stack payment ... Compiles and ensures the IT General Control (ITGC) artifacts meet required quality standards. Assists the IT process control owners with the preparation of… more
    DirectEmployers Association (10/10/25)
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  • Luke Staffing (Bethesda, MD)
    …of newly assigned personnel, as appropriate. . As required, participate in customer service initiatives and medical readiness activities, designed to enhance ... **PHYSICIAN PLASTIC SURGERY** **SITE OF SERVICE :** . Walter Reed National Military Medical Center,...(eg on call duties). . Participate in the clinic quality assurance, utilization review, risk management, and peer review… more
    DirectEmployers Association (08/04/25)
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  • Customer Service Quality

    ASM Research, An Accenture Federal Services Company (Annapolis, MD)
    …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
    ASM Research, An Accenture Federal Services Company (10/10/25)
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