- ABBTECH Professional Resources, Inc. (Annapolis, MD)
- Hello! ABBTECH Professional Resources and our partner Dell is seeking a technician to help with Tier 1 support remotely in the US. You must know your way ... tickets. You will mainly be the first level of support for Microsoft Applications and Windows Issues. Ability to...and delegate tickets to the correct department or to Tier 2-3. If you or someone you know is… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... support **Essential Functions:** + Provide onsite desk-side and remote technical support . The onsite support...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- Epsilon, Inc (Washington, DC)
- …servicing, repairs and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related problems. ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...the creation of technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical… more
- NuAxis Innovations (Washington, DC)
- …in a federal or DOD environment. + Demonstrated ability to lead distributed teams across Tier 1 , 2, and 3 support levels. + Experience coordinating secure ... - Technology Services** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more… more
- GovCIO (Annapolis, MD)
- …(VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6798/ tier -3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6798_… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC...locale. + Works independently with some supervision. + In remote locations must function as independent engineering, maintenance, and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls,...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- GovCIO (Annapolis, MD)
- …be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States. **Responsibilities** We are seeking a Quality ... a plus. + Develop, publish, and implement test plans for complex, multi- tier , distributed, applications throughout the full lifecycle. + Develop manual or automated… more
- Ryder System (Annapolis, MD)
- …Provide training, mentorship, guidance, support , and performance feedback to direct reports ( Tier 1 Call Center Representatives and Tier 2 Functional ... AM - 8-00 PM EST **Essential Functions** + Develop and implement operational support policy, procedures, and technology programs to support contact center… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Level 2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution ... Provides ongoing technical support and maintenance of production and development systems...of production and development systems and software products (both remote and onsite) and for configured services running on… more
- Anywhere Real Estate (Baltimore, MD)
- …consumers in addition to the partnership of a certified real estate agent and support from our concierge team. This position will report into the VP, Operations & ... and delivery of scalable, insight-driven reporting and analytics to support Anywhere Lead's operations & customer insights. + Lead...transactions of their life by providing access to a top- tier affiliated agent from one of Anywhere's owned and… more
- Anywhere Real Estate (Baltimore, MD)
- …engagement by offering a relationship-driven partnership with certified real estate agents, support from our dedicated coordinator team, and added cash back benefits ... of the largest financial transactions of their life by providing access to a top- tier affiliated agent from one of Anywhere's owned and franchise brands as well as,… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...mission islands, Trusted Thin Client, and enhanced VDI (eg, remote GPU and memory scaling). + Support … more
- Orion Consortium (Columbia, MD)
- DESCRIPTION The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and ... Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, ... diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth...mission islands, Trusted Thin Client, and enhanced VDI (eg, remote GPU and memory scaling). + TS/SCI with Polygraph… more
- General Dynamics Information Technology (Bethesda, MD)
- …of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks ... to both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. +… more
- KBR (Bethesda, MD)
- …This is a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account ... Title: Information Technology Customer Support Specialist Belong. Connect. Grow. with KBR! KBR's...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- Rubrik (Annapolis, MD)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market. +...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Annapolis, MD)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... new Partners that positively impact Federal sales goals. + Support the Rubrik Federal sales organization in the field...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Annapolis, MD)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
