- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...& Problem-Solving:** + Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- TEKsystems (Washington, DC)
- TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives . The opportunities are ... Top Skills' Details * Five (5) Years' Experience using BMC Remedy Incident , Change or Knowledge Management (ServiceNow, Footprints) * Three (3) years minimum… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …**Department Marketing Statement:** Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...relevant experience pertaining to this role in managing help desk /call center service desk and… more
- ProSphere Tek (Washington, DC)
- …This position is responsible for the management, coordination, and execution of all Service Desk (SD), Network Operations Center (NOC), and Network Operations & ... Oversee corrective action and problem management processes to reduce incident recurrence and enhance service reliability. +...+ Experience managing IT Operations Centers (eg, NOC, NOSC, Service Desk ) for federal or enterprise environments… more
- HealthFitness (Washington, DC)
- …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of...help drive transformation across our product teams leveraging IT Service Management data such as incident , problem,… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington DC Job ID 221626 Posted 30-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- Leidos (Fort Meade, MD)
- …Manage/coordinate training activities, DoD 8570.01 compliance tracking, and tracking continuous service improvement activities + Lead the staffing efforts for the ... ethics + **Serve as a people leader for personnel supporting the DCO desk :** + Conduct annual performance assessments to include periodic check ins. +… more
- The Hertz Corporation (Annapolis, MD)
- …management leaders before key metrics hit their threshold + Resolving tickets in Service Desk for support requests + User management, including onboarding, roles ... include but not limited to solution architecture, infrastructure monitoring, incident response, and automated infrastructure and application deployments across all… more