- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant Director I) Salary $89,913.00 - $145,151.00 Annually Location Baltimore City Job Type Full Time Job Number ... MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- Arena Technical Resources, LLC (Washington, DC)
- …support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day ... IT Service Desk Supervisor Location: Washington, DC, US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- NuAxis Innovations (Washington, DC)
- ** Service Desk Manager ** Location **Washington,...oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...or equivalent certification. + 5+ years of experience managing IT service desks in a government or… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will...five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- GovCIO (Washington, DC)
- …IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current… more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- GovCIO (Washington, DC)
- …proper use of hardware and software **Qualifications** + Bachelor's with 2-5 years of IT Service Desk support experience (or commensurate experience) + ... **Overview** GovCIO is currently hiring for a Service Desk Technician to support our...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …**Job Description** **Department Marketing Statement:** Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in ... service excellence and continuous improvement within the IT service delivery environment. **Minimum Qualifications:** **Education**...relevant experience pertaining to this role in managing help desk /call center service desk and… more
- TekSynap (Washington, DC)
- …+ Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with ... Manager to oversee the quality assurance processes for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed… more
- TekSynap (Washington, DC)
- …for all end-user IT services to include, but not limited to service desk , user support, system and network administration and engineering services. TekSynap, ... years of similar size/scope + Experience in supervising large IT service contracts + Experience in management...administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user… more
- CompuCom (Annapolis, MD)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal… more
- TekSynap (Washington, DC)
- …and data processing projects + Tenyears of experience in management of broad-based IT programs + Advanced customer service skillsand training + Familiar ... management, excellent problem-solving skills, and a proventrack recordof successfully leading IT teams. The Operations Manager willbe responsible forensuring the… more
- TekSynap (Washington, DC)
- …and data processing projects + Ten years of experience in management of broad-based IT programs + Advanced customer service skills and training + Familiar with ... operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and...technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure. The Program Manager (PM) shall… more
- Innovative Management & Technology Services (Washington, DC)
- …helpdesk/deskside services + Minimum 5 years in a management role, preferably leading a help desk or service desk operation + One of the following ... a strong background in deskside/helpdesk operations, project management, and federal government service delivery. The Program Manager will serve as the senior… more
- NuAxis Innovations (Washington, DC)
- …+ Lead planning, execution, and oversight of all contract services, including service desk , network, server, and cloud operations. + Ensure compliance ... **Program Manager ** Location **Washington, DC** \# of openings **1**...and high-touch user environments. + Strong understanding of enterprise IT service management tools (eg, ServiceNow). **Does… more
- Koniag Government Services (Washington, DC)
- …for firewalls, load balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy Government's on-premises office suite ... integral component of a team supporting our HUD client's IT Modernization effort to provide a single Operations &...and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:**… more