- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- TekSynap (Silver Spring, MD)
- …the web queue , including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... and operating systems. + Assign priority levels to the service request based on the urgency of...BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more