- TEKsystems (Washington, DC)
- Description Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 ... in and proficient in responding to inquiries across many programs. Skills Customer service, Troubleshooting, Windows, Desktop, Technical support , password reset,… more
- CACI International (Washington, DC)
- NOSC Infrastructure Tier 1 Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... NAC when required._ **Responsibilities:** * Conduct technical services and support at the Tier I level, including...causing a disruption to day-to-day operations. * Keep the Tier 1 Manager abreast of all shift… more
- CACI International (Washington, DC)
- …Type of Travel: Local * * * **The Opportunity:** CACI is seeking NOSC Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations center. ... NOSC Infrastructure Tier 1 Analyst Job Category: Information...and Citrix . Promptly assign unresolved incidents to higher Tier support or internet service providers to… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in Washington, DC. **This position requires ... Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our customer 's...our customer 's network infrastructure and provide front-line support and troubleshooting. The Tier 1… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Senior Manager of Client Support Location: Remote, with preference in those in PDT time zone ... base. With a passion for helping people, the Client Support Specialist uses exceptional technical and customer ...Client Support Specialist uses exceptional technical and customer service skills to solve technical issues, thus enabling… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in Washington, DC. **This position requires ... Administrator to investigate and resolve complex network issues escalated from the Tier 1 team. The Tier 2 Network Administrator will troubleshoot and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Defense Army Account's ITSM team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency of multiple SAP ERP ... be to ensure that system users experience minimal disruption and receive timely support to continue their critical operations. To do well in this role, familiarity… more
- TekSynap (Rockville, MD)
- …TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on internal and customer systems and escalate problems ... The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, and coordination… more
- GovCIO (Washington, DC)
- …modifications to workflows and vulnerability mitigation + Serve as escalation point for customer support and provide coordination with vendors + Support ... $70,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6116/ tier -3-active-directory-engineer/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2025-6116_ **Category**… more
- CACI International (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of ... this role, you will get the opportunity to provide support and maintain government IT systems that help ...users in accessing and using IT systems + Provide Tier 1 (Help Desk) and Tier… more
- Stratus Solutions (College Park, MD)
- …support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of ... products and applications that are deployed in highly sensitive customer environments and have broad applications for federal missions....users in accessing and using IT systems. * Provide Tier 1 (Help Desk) and Tier… more
- KBR (Bethesda, MD)
- …This is a contingent position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account ... Title: Information Technology Customer Support Specialist Belong. Connect. Grow....approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- CACI International (Columbia, MD)
- Software Engineer 1 (TS/SCI w/Poly) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... used extensively to standardize/simplify configuration logic control, data access, security, Web- tier , etc. Candidates will: o Analyze user requirements to derive… more
- Northrop Grumman (Linthicum Heights, MD)
- …on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. The ... Grumman's **Defense Systems** sector as the **SiAW Program Manager 1 ** in our Advanced Weapons Program Operating Unit. Location...ranges are listed by site below._ This position will support various programs within the business unit portfolio of… more
- Continental Fire Sprinkler Company (Hanover, MD)
- …services and inspects fire protection systems with the highest commitment to customer safety and satisfaction. Continental Fire Sprinkler has the expertise and ... Our experienced personnel, use of innovative technology, and genuine dedication to customer service has established us as a trusted source for fire protection… more
- Renaissance (Baltimore, MD)
- …Sales, Data Integration, etc., and strategic/statewide accounts who have purchased Technical Account Management ( Tier 1 , Tier 2, or State). The TSAM will ... technical environment while dedicating their time toward the account portfolio's Customer Support needs. **As a Technical Support Account Manager for… more
- Kiewit (Washington, DC)
- …connecting communities with every initiative. We depend on our high-performing operations support professionals - they're the glue that holds multiple areas of the ... report to confirm proper recognition of cost and revenue * Displays first-rate customer service skills - maintains a positive attitude and always willing to offer… more
- Koniag Government Services (Washington, DC)
- …have planned or unplanned personal time off + Lead team to provide 'exceptional customer support + Provides training recommendations, guidance and support ... to provide a single Operations & Maintenance (O&M) consolidated support services of ( 1 ) data storage facilities,...Service and Help Desk Services such as:** + Provide Tier Zero (0), One ( 1 ), Two (2),… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Level 2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution ... Provides ongoing technical support and maintenance of production and development systems...to defined SLA metrics. + Working with end-users and Tier 2 daily via phone or email and attending… more