- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- NuAxis Innovations (Washington, DC)
- …motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service ... Desk Manager** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal... desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- Koniag Government Services (Washington, DC)
- Tier 1 Network Administrator Washington, DC, USA Req #283 Wednesday, April 30, 2025 **Arlluk Technology Solutions,** a Koniag Government Services company, is ... seeking a Tier 1 Network Administrator to support **ATS**...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- Tesla Laboratories. Inc. (Washington, DC)
- …on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1 -3 support. Tasks include maintaining and managing ... walk-up requests for IT support as part of a Service Desk operation + Ensure all time...Bachelor's degree or certification in IT related field + 1 + years of relevant work experience + Prior IT… more
- Motion Recruitment Partners (Washington, DC)
- …DC.** **Experience:** + Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One ( 1 ), Two ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- Insight Global (Windsor Mill, MD)
- Job Description Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier ... recommendations on tasks that may be handled by the Tier 1 and Tier 2...Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more. + Handle Tier 1 (Help Desk ) and Tier 2 ... troubleshooting, and maintenance of IT systems. + Expertise in Tier 1 (Help Desk ) problem...Understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Skill in analyzing and… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem...is required. + Two (2) years of experience with Service Management (ITSM) is required. + One ( 1… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem...is required. + Two (2) years of experience with Service Management (ITSM) is required. + ServiceNow System Administrator… more
- ARSIEM (Annapolis Junction, MD)
- …monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 ... support for the implementation, troubleshooting, and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis, and… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more