- Tyto Athene (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and… more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …tickets in Computer Associates Service System and provide Tier 1, Tier 2 and Tier 3 support before escalating to the appropriate functional area ... partnering with PeopleSoft HCM Specialists, Reporting Analysts, Business Process Owners and IT Developers. + Addresses and resolves routine problems as well as… more
- NuAxis Innovations (Washington, DC)
- …a timely resolution. (ie: ITSM tool- CA Service Desk, SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or hardware issues that arise ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more… more
- NuAxis Innovations (Washington, DC)
- …to lead distributed teams across Tier 1, 2 , and 3 support levels. + Experience coordinating secure IT asset handling: loading dock logistics, barcode ... professional experience). + 7+ years of experience managing large-scale IT deployments or support operations in a federal or DOD environment. + Demonstrated… more
- Towne Park (Bethesda, MD)
- …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... on all shifts + Efficiently allocates labor resources to support service delivery + Works with the Area/District Manager...+ Associate's degree preferred and a minimum of two ( 2 ) years of related experience and/or training; OR equivalent… more
- Amentum (Washington, DC)
- …to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for software and ... Amentum is seeking a ** Tier 2 ** ** IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team… more
- Chenega Corporation (Washington, DC)
- …next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This position provides hands-on ... **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you...FCC IT environment. **Responsibilities** + Provide in-person Tier II support for desktops, laptops, mobile… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security ... + Your primary responsibility will be to provide onsite IT support services for customers including incident...work hours; + Possess a Bachelor's degree in an IT -related field. + Have 2 + years' experience… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security ... to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us support...Desired Qualifications: + Possess a Bachelor's degree in an IT -related field. + Have 2 + years '… more
- TAD PGS, Inc. (Laurel, MD)
- …APL vehicles as necessary. Basic Hiring Criteria : + At least 5 years of a relevant Tier 2 IT -related Support work experience. + Must be a US Citizen + ... : + Your main responsibility will be to provide onsite, in-person IT support services for customers including troubleshooting hardware, software, network… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow)...IT security policies. + Provide user training and support on ServiceNow functionalities. + Participate in system deployments,… more
- Koniag Government Services (Washington, DC)
- …holidays, three weeks paid time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and resolve complex network issues ... Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS**...escalated from the Tier 1 team. The Tier … more
- GovCIO (Washington, DC)
- …hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. **Responsibilities** Experience in a ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service-desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …within a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running ... a timely manner - Communicate with team members and Tier 2 support desk agents...of experience in information technology, systems administration or other IT related field. + Good oral and written communications… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to: VP, Managed Services & Support Location: Remote Primary Working Hours: 3rd shift, specific… more
- TekSynap (Rockville, MD)
- …The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, and coordination ... as a liaison for carriers and other information technology ( IT ) technicians. **RESPONSIBILITIES** + Receive and resolve Level 1...TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on… more
- IT Veterans (Greenbelt, MD)
- …Help Desk Manager oversees the daily operations of the IT service desk in support of federal...and supervise Tier 1, Tier 2 , and Tier 3 IT ... IT Help Desk Manager Greenbelt, MD . Information...This position offers a hybrid work environment, combining on-site support with remote flexibility, based on contract requirements and… more
- Synergy ECP (Annapolis Junction, MD)
- … Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, ... IT Field Support Specialist Annapolis Junction,...experience. Equivalent education and experience: Associate's degree and two ( 2 ) years of experience. Highly skilled in installing, repairing… more
- Marriott (Bethesda, MD)
- …contact for technical processes and project-specific requirements + Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT , ... Corporate IT , and Network Services) + Provide support for basic telephony configuration and in-center maintenance +...escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure… more
