- The George Washington University (Washington, DC)
- …lab environment, with hours that include evening and/or weekend operation. The role typically handles Tier I and Tier II requests by users, and triages ... I. DEPARTMENT INFORMATION Job Description Summary: This Tech Support Coordinator, Student Computing and Teaching Labs position provides outstanding customer service… more
- The George Washington University (Washington, DC)
- I. JOB OVERVIEW Job Description Summary: GW Information Technology (GW IT ) provides empowering tools and caring support for all members of The George Washington ... of our students, faculty, staff, and researchers. At GW IT , we are committed to cultivating a team culture...technology service by increasing the capabilities of our AV support team, and providing enterprise-grade audiovisual solutions by working… more
- The George Washington University (Washington, DC)
- …highly-ranked programs in the health and biomedical sciences. With dozens of top- tier residency programs, SMHS is a competitive and esteemed destination for medical ... the nation. This senior level position focuses on providing research program support and pre-award and post-award management on behalf of the Biochemistry… more
- Gama-1 Technologies (Silver Spring, MD)
- …printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote customers ... familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes...a security clearance + At least 5 years of Tier II onsite and remote support… more
- ManTech (Washington, DC)
- …DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, including: VMware ... 4 years of experience + DoD 8570 IAT Level II Certification required. + DoD 8570 Computing Environment Certification...of issues. + Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades… more
- GovCIO (Washington, DC)
- …Experience + Bachelor's with 8+ years (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support ... for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT … more
- General Dynamics Information Technology (Bethesda, MD)
- …years of related + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support , IT Tech Support ,Troubleshooting **Experience:** 3 + years… more
- Stratus Solutions (Washington, DC)
- …at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential. A day in the ... and software products. * Provide desktop, laptop, and tablet computer technical support to USCP users. * Implement, maintain, test, and administer standardized… more
- CACI International (Hanover, MD)
- …management functionality across the enterprise. **More about the role** : + Provide support for implementation, troubleshooting and maintenance of IT systems + ... Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help...+ Perform periodic vulnerability scans of systems + Provide support to IT systems including day-to-day operations,… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- IT Veterans (Washington, DC)
- …Apply Now Job Summary: IT Veterans is currently seeking a UC/VoIP Technician II to join our team. You must have an active TS/SCI clearance with the ability ... Details: + Manager VTC scheduling and provide live event support + Maintain IT and AV equipment...SOP's for utilization of conference center equipment + Escalate IT issues to Tier III when needed… more
- General Dynamics Information Technology (Fort Meade, MD)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution ... We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning… more
- NuAxis Innovations (Washington, DC)
- …solutions to problems. Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving complex issues, ... I, such as surges in high call volume, Tier II resource may be partially or...monitors tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- COMSO, Inc (Columbia, MD)
- …devices, mobile devices, etc + Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide ... IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge and ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer...with customer satisfaction. + Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a… more
- RBR-Technologies (Fort Meade, MD)
- … one of our customers in Fort Meade Maryland. RESPONSIBILITIES + Provide support for implementation, troubleshooting and maintenance of IT systems. + Manage ... the daily activities of configuration and operation of IT systems. + Provide Tier 1 (Help...+ Provide assistance to users in accessing and using IT systems. + Provide support to … more
- Koniag Government Services (Washington, DC)
- …, a Koniag Government Services company, is seeking a Senior Web Developer - Level II with a Secret Clearance to support **ATS** and our government customer in ... creating dashboards using MS Office 365 tools. + Provide tier 3 technical support to application owners...applications. + Serve as liaison between senior management and IT management for Power Platform and SharePoint operations. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** + Provide support for implementation, troubleshooting and maintenance of IT systems + ... and sustainment of compliance with applicable system security controls. + Provide support to IT systems including day-to-day operations, monitoring and problem… more
