- TekSynap (Washington, DC)
- …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team ... user support services for hardware and software. + Implement Tier 0 self- service capability for user password...request tickets and provide daily updates. + Provide a service desk call center support from 0600… more
- SAIC (Adelphi, MD)
- …control processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II … more
- Link Solutions Inc (Adelphi, MD)
- …control processes, service improvement and performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, ... Research Laboratory in Adelphi, MD. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help Desk Technician II to provide advanced technical support and ensure seamless IT operations for end users in ... involves troubleshooting complex issues, maintaining systems, and delivering outstanding customer service . If you enjoy solving technical challenges and thrive in a… more
- TEKsystems (Odenton, MD)
- …Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, sccm, PXE boot, ... server, mainframe applications and hardware. -Handles problem that the first- tier of help desk support is unable...environment and initiate fix actions or problem escalation to Tier II / Tier III admins. -Provide… more
- Link Solutions Inc (Adelphi, MD)
- …+ Five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Technician** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... and cutting edge R&D for the US Army. The Service Desk Technician (Intermediate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Link Solutions Inc (Adelphi, MD)
- …with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and ... challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Koniag Government Services (Washington, DC)
- …are not limited to:** The Help Desk Manager will oversee all aspects of Tier I and II technical support operations while managing SCIF security protocols and ... (CySA, CCNA, GICSP, or GSEC) + Experience managing help desk operations + Knowledge of ITIL service ...help desk operations + Knowledge of ITIL service management principles + Strong understanding of security protocols… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education / ... all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed...maintain a Secret clearance * Past experience providing IT ( Tier II ) support in a Windows office… more