- NuAxis Innovations (Vienna, VA)
- …(Min-Max) **$150,000** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology ... in IT infrastructure, cloud, and cybersecurity with strong pre-sales and customer engagement skills. Working closely with engineering, capture, and business… more
- St. George Tanaq Corporation (Washington, DC)
- Customer Experience ( CX ) Designer WFH... will play a pivotal role in shaping the design , usability, and customer experience ... https://tanaq.com/tanaq-technical-services. **About the Role** We are seeking a human-centered, ** Customer Experience ( CX ) Designer...+ 7+ years of professional experience in CX , HCD, or UX design supporting large-scale… more
- Coinbase (Washington, DC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... customer support interactions to create an effortless experience . As a CX Technical Senior Program...management skills with the ability to estimate work efforts, design project plans, and manage resources. * Ability to… more
- Zoom (Washington, DC)
- …no direct reports. We're looking for someone with a deep understanding of customer experience ( CX ), self-service automation, and AI-driven technologies. Zoom ... CX , or AI-focused roles. + Demonstrate a solid understanding of the customer experience landscape, including the strategic importance of self-service and… more
- Coinbase (Washington, DC)
- …on chain. The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... doing (ie. job duties):* * Wear multiple hats of Customer Experience , CX Agent ...complex projects into smaller pieces and iterate on their design and implementation. * Be a thoughtful technical voice… more
- St. George Tanaq Corporation (Washington, DC)
- …mission users. This role emphasizes user research, design thinking support, and customer experience ( CX ) validation to help ensure that AI-enabled ... mapping, and service blueprinting. + Assist in developing personas, user stories, and experience maps that inform system and interface design . + Contribute to… more
- Marriott (Bethesda, MD)
- …designs with specifications leveraging a design system . Partners closely with the Customer Experience ( CX ) and UX Research teams to ensure continuity ... Designer advances digital experiences that deliver exceptional user experience to our enterprise-wide associates. This role works closely.... 5+ years experience in digital product design , UX/UI, and/or experience design .… more
- Steampunk (Mclean, VA)
- … experience in human centered design , service design , and/or customer experience design , translating user needs into concepts, personas, user ... and technology tools and trend to enhance the overall customer experience ( CX ) to engage...journeys, information architecture, user flows, wireframes and visual design prototypes + 5+ years of experience … more
- The Hertz Corporation (Washington, DC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... field leaders on CX -related challenges and opportunities + Design , test, and iterate on new customer experience concepts in collaboration with Ops and… more
- Amazon (Arlington, VA)
- …life The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience ( CX ) solutions, leveraging Amazon Connect, that ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more
- TestPros (Sterling, VA)
- …Testing, Test Automation, Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and ... analysis, bid and proposal development, resource planning, process improvement, and customer relationship management. The ideal candidate will thrive in a fast-paced… more
- NuAxis Innovations (Washington, DC)
- …Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology is ... heightened demand. Coordinate rapid deployment of resources and personnel. + Design , standardize, and refine procedures, templates, escalation paths, and playbooks… more
- Capital One (Mclean, VA)
- … improvements.** + **Associate will be responsible for** **gathering & analyzing customer sentiments** **about our experience to understand gaps and ... Sr. Associate, Product Management - Referrals Platform, CX Optimization **We are looking for a Sr.... experience or at least 1 year of experience in product design , agile delivery, business… more
- Amazon (Arlington, VA)
- …building the overall product roadmap, and manage prioritization and trade-offs against developer experience , customer experience , and time to market . Lead ... us develop products and innovate on behalf of the customer . As Sr PM for Vehicle Detail CX...a cross-disciplinary team and ring-fenced tech team to conceive, design , and develop innovative automotive discovery & shopping experiences… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Technical Fusion Field Service Consultant Our Deloitte...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Functional Field Service Lead Our Deloitte Sales...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Functional Fusion Service Consultant Our Deloitte Sales...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more
- Deloitte (Mclean, VA)
- …innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design . We can enhance customer experiences and drive ... Oracle CX Functional Field Service Manager Our Deloitte Sales...and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing,… more
- Capital One (Mclean, VA)
- Sr Director, Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... our industry. **About the Team** **The mission of the Customer Experience Foundations (CXF) team is to...team establishes the strategy to optimize Capital One's digital CX , including customer journey moments, metrics to… more
- Marriott (Bethesda, MD)
- …This is a temporary position. JOB SUMMARY The FLEX Director, Loyalty Member Experience Design , will be responsible for development of strategic enhancements to ... the Marriott Bonvoy member experience design . This position will play a...expertise to identify and execute opportunities to improve member experience , engagement, and customer lifetime value. The… more
