- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably ... **Technical Lead ** **Epsilon is now part of AMERICAN SYSTEMS!**...supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk-side support, and offering adaptable enterprise infrastructure solutions. ... industry trends and technologies to recommend improvements and innovations. + Lead planning and coordination of large-scale network deployment projects across… more
- Epsilon, Inc (Washington, DC)
- …technology platforms and will work under the direction of the Senior Wi-Fi Team Lead to design and support network strategies to meet project needs. You will ... servicing, repairs and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related problems. In this… more
- Ralliant (Washington, DC)
- …is responsible for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the US, Canada, ... to scheduled events and maintain regular touchpoints throughout the year. . Lead renewal efforts in collaboration with Customer Service Representatives (CSRs). .… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk-side support, and offering adaptable enterprise infrastructure solutions. ... surveillance system data to identify and mitigate threats. + Lead routine and unannounced inspections of the facility to...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- NuAxis Innovations (Washington, DC)
- …federal or DOD environment. + Demonstrated ability to lead distributed teams across Tier 1, 2 , and 3 support levels. + Experience coordinating secure IT ... Services** for a Full-Time position. **Overview:** The Program Manager will lead planning, coordination, and execution of technology service delivery projects… more
- Towne Park (Bethesda, MD)
- …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... any construction, expansion, or changes in the current business that could lead to internal growth opportunities. **KNOWLEDGE, SKILLS AND ABILITIES** + Ability to… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- TekSynap (Arlington, VA)
- …related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join ... highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, ... management of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical guidance and oversight for escalated… more
- Leidos (Washington, DC)
- …and relevant experience.** **Primary Responsibilities** Under the direction of the Customer Support ( Tier 2 ) Lead , you will be responsible, to include, ... a quicker resolution to users in the future. + Continuously provide feedback on Tier 1/ Tier 2 knowledge articles and ensure that instructions include steps … more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for an IT Lead to provide world-class IT project support to our prestigious clientele at the ... the heart of our nation's capital. As an IT Lead , you set the foundation of our overall approach...best becomes better. Transform technology into opportunity as a Lead with GDIT. A career in IT means connecting… more
- Virtual Service Operations (Lorton, VA)
- …as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis and resolution of critical network incidents to ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2 ...management, IDS/IPS, and access control. + Proven ability to lead incident response and troubleshoot complex network issues. +… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to join our IT support...ways to maintain a culture where we excel and lead healthy, happy lives. **Corporate citizenship** Chenega MIOS is… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech Control to assist in… more
- Leidos (Lorton, VA)
- …the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) team. MSS is a shared ... limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD ...existing services, updates, and changes across all classifications, + Lead team from a business day/hours EHD to an… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to: VP, Managed Services &...Group (https://saigroup.ai/) led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning… more
- M. C. Dean (Springfield, VA)
- …for performance issues and + Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as + Perform initial troubleshooting steps and document ... world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and...of agility, expertise, and trust. + An opportunity to lead and build a business with the support of… more
- Rubrik (Washington, DC)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... the organization. As the Security Operations Incident Response Team Lead , FedRAMP you will be responsible for leading and...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
