- Trustmark (Washington, DC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Washington, DC)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Canon USA & Affiliates (Fairfax, VA)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Canon Business Process Services (Fairfax, VA)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Dal-Tile Corporation (Gaithersburg, MD)
- …service issues. **Primary Function and Scope** + Provides customer account management in a call center environment, which may include, but is not limited to, ... Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service...Diploma or GED equivalency required. + 3+ years of call center or customer service experience. +… more
- Alaka'ina Foundation Family of Companies (Washington, DC)
- …Information System Security Officer (ISSO) Authorization Official Designated Representative (AODR) CSSP Analyst Technical Assessor Programmatic Assessor DESCRIPTION ... Milestones (POA&MS) for any failed control or program component. + Provide data call response and evidence gathering. + Provide accurate and timely responses to data… more
- TekSynap (Arlington, VA)
- …management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other ... desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- House of Blues (Silver Spring, MD)
- …public + Modify, maintain and update all customer database files + Develop and maintain call center phone system, and keep current all phone menus and calendars ... + Organize/Manage daily & nightly Box Office operations (Will Call , Guest List, Ticket Sales, Ticket Scanning, etc.) +...+ Participate in all on-site venue meetings as needed II . Financial / Cash Handling + Ensure that venue… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate and communicate customer… more
- CACI International (Springfield, VA)
- …architects, and technical service lanes. + Incident support and participation in on- call rotation during off hours and weekends. + Create and maintain documentation: ... in performance tuning and optimizing storage and backup environments and data center migrations and storage replication technologies. + Senior level experience with… more
- CACI International (Sterling, VA)
- …and security threats to continuously improve network infrastructure. + Provide afterhours call in support for CAN/LAN services. + Support deployable networks for ... CI Poly required + DoD 8140.01 and 8570.01-M, IAT II required + Strong expertise in routing and switching...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more