- Innovative Management & Technology Services (Woodbridge, VA)
- …We work with the best customers on-site at top government agencies. Job Title: Help Desk Lead Primary Location: Woodbridge, VA Clearance: Top -Secret ... (TS) Clearance Position Summary: We are currently seeking a knowledgeable and proactive Help Desk Lead to oversee daily operations of our technical support… more
- Innovative Management & Technology Services (Woodbridge, VA)
- …work with the best customers on-site at top government agencies. Job Title: Help Desk Manager Primary Location: Woodbridge, VA Clearance: Top -Secret (TS) ... Clearance Position Summary: We are seeking an experienced and highly skilled Help Desk Manager to lead and manage our technical support operations for a… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... onsite and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the...(DHS) **Clearance Requirements:** + Active Secret with eligibility for Top Secret + Must be able to pass DHS… more
- General Dynamics Information Technology (Mclean, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in ... Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None...agencies operate. We are seeking a proactive and customer-focused Help Desk Team Lead to… more
- Chenega Corporation (Arlington, VA)
- …assist other departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Tier 1 Help Desk Analyst Arlington, VA ....and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret Clearance. Top… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …a shift supervisor or lead diagnostician, providing guidance and support to help desk staff. **Required qualifications to be successful in this role:** ... ** Help Desk Specialist** **Category:** Business Consulting,...typically does not hire individuals at or near the top of the range for their role. Compensation decisions… more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a ... ports of entry (POEs) into the United States. The Help Desk Manager will provide oversight to...calls as needed). + Oversee solutions repository and ensure top quality solutions are available to the staff. Develops… more
- NANA Regional Corporation (Herndon, VA)
- …of the Government. **Responsibilities** + Supervises the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical ... SUVI is seeking a Service Desk Led to provide Information Technology Support Services...performance, or disciplinary actions of subordinate employees. **Qualifications** + Top Secret with SCI eligibility Security Clearance required. +… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- ** Help Desk Manager** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role,...using Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained.… more
- General Dynamics Information Technology (Washington, DC)
- … Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Information Technology (IT) Support,IT Maintenance,Troubleshooting ... GDIT, people are our differentiator. As an IT Maintenance Lead , you will help ensure today is...months of start date + Security Clearance Level: Active Top Secret with SCI Eligibility + Required Skills and… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...degree in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to... operations, strong analytical skills, and the ability to lead ateam indelivering top -quality support. TekSynap is… more
- Deloitte (Arlington, VA)
- …Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside ... and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …including BEA, OSD electronic commerce metrics, post-production support metrics, and help desk ticket resolution metrics. Provide Performance Metrics Dashboards. ... **Senior Implementation Specialist Lead ** **Category:** Business Consulting, Strategy and Digital Transformation...typically does not hire individuals at or near the top of the range for their role. Compensation decisions… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... and establishing effective communication between stakeholders for post-incident reviews + Lead and mentor team members to continuously improve processes and track… more
- Bilfinger Industrial Services Inc. (Reston, VA)
- …portal (https://jobs.bilfinger.com/) only. Nearest Major Market:Washington DC Job Segment: Help Desk , Information Technology, Manager, Technology, Management ... Our performance is what has helped, and continues to help forge strong partnerships, which are strengthened over time....and gap analyses to inform others of the requirements; lead kickoff and review meetings; be proactive in the… more
- Deloitte (Arlington, VA)
- …this role will end on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal desk and contract ... and delivery to act as a strategic advisor to help manage deal flow and to optimize sales and...+ Outstanding verbal/written communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork… more
- Chenega Corporation (Fort Belvoir, VA)
- …Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...new IT support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic… more
- PLUS Communications (Arlington, VA)
- …hard-working Digital Advertising Director to join our fast-growing digital practice to help top -tier advocacy campaigns and organizations win, every day. Your ... ad servers like CM360, while driving efficiencies and process improvements. + Lead strategy and execution for programmatic media buys across demand-side platforms… more