- TEKsystems (Pensacola, FL)
- …Respond to inquiries and requests from members and other individuals in a 24/7 high volume, schedule-driven, and structured contact center operation. Provide ... information regarding products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure optimal member experience and customer service. Perform transactions for savings, checking, consumer… more
- Navy Federal Credit Union (Pensacola, FL)
- …The simulator supports data-driven scenario planning and operational forecasting. 4. MSR Shift Optimization Objective: Align Member Services Representative ( MSR ) ... demand to improve satisfaction and coverage. Description: This model analyzes MSR availability, preferred working hours, and historical service demand to identify… more