- Coinbase (Tallahassee, FL)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 7+ years of experience in technical program management, preferably in consumer facing… more
- Coinbase (Tallahassee, FL)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Deloitte (Tampa, FL)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys CX … more
- Coinbase (Tallahassee, FL)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Serco (Panama City, FL)
- **Position Description** Looking for a Program Manager opportunity at a place where you can make a difference every day? Then Serco has a great opportunity for ... you! As the Program Manager (CONUS AFCAP) supporting our USAF...operations analysts, and deployment specialists working closely with the AFCEC/ CX customer. Bring your expertise and collaborative skills to… more
- Coinbase (Tallahassee, FL)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- Coinbase (Tallahassee, FL)
- …* Demonstrated technical aptitude (via degree or prior experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Synchrony (Altamonte Springs, FL)
- Job Description: **Role Summary/Purpose:** The Digital Integrations Product Manager is a key leadership role that will drive digital integrations and releases across ... is directly responsible for prioritizing feature integrations for Synchrony Account Manager , that provide a measurable improvement to key objectives such as… more
- Coinbase (Tallahassee, FL)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- GE Vernova (FL)
- …+ Manager all assigned commissioning resources across the portfolio. Work with resource manager to ramp up resources to meet Cx needs. + Develop and manage ... NAM on a yearly basis. Total volume of units Cx on a yearly basis is between 1500 -...the commissioning leader will work closely with the resource manager to ensure resources are assigned across the portfolio.… more
- CVS Health (Tallahassee, FL)
- …future products based on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Play a crucial role in analyzing and translating business ... needs into high quality business and technical system requirements. + Coordinate with business teams and...principles and methodologies** . + Proven experience in refining program backlogs in collaboration with scrum teams, framing clear… more