- Honeywell (Clearwater, FL)
- …in the industry. + Lead and drive the customer experience program management strategy and initiatives. + Develop and implement customer-centric programs ... MUST HAVE** + 6 + years of experience in customer experience program management or related field. + Knowledge in technical publications process and methods.… more
- Coinbase (Tallahassee, FL)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on... program management of our customer experience with… more
- Coinbase (Tallahassee, FL)
- …goals, and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management , project management , or product operations ... Design, prioritizing fixes that deliver measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly… more
- Coinbase (Tallahassee, FL)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management , preferably in consumer facing experiences.… more
- Coinbase (Tallahassee, FL)
- …that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Analytics team is responsible for delivering data-driven insights… more
- Coinbase (Tallahassee, FL)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Mass Markets (FL)
- … CX across sales, service, QA, training, and workforce management -leveraging analytics and best-in-class processes. + Revenue Acceleration Champion a ... that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology… more
- PNC (Largo, FL)
- …valued and have an opportunity to contribute to the company's success. As a Lead Teller within PNC's Retail Bank Organization, you will be based in Largo, FL ... handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes. + Coaches, mentors and leads… more
- Deloitte (Tampa, FL)
- …includes developing a detailed project plan, defining key milestones, and transition management . + Technology Evaluation: Lead analysis and recommendations for ... As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing on the strategy, design,… more
- Concentrix (Tallahassee, FL)
- …the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit ... new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B… more
- Coinbase (Tallahassee, FL)
- …alignment. Attendance is expected and fully supported. As the CX Compliance Program Manager at Coinbase, you'll lead the charge in combating money laundering ... cryptocurrency accessible to everyone. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance… more
- GE Vernova (FL)
- **Job Description Summary** The NAM PV and BESS Commissioning Leader will lead the commissioning of many projects sites across NAM on a yearly basis. Total volume of ... units Cx on a yearly basis is between 1500 -...The commissioning leader will work closely with the project management team to understand and manage all commissioning schedules… more
- Serco (Panama City, FL)
- …as you provide advisory and assistance services in the following areas: + Program Management and Contract Execution Support. + Contract Requirements Development, ... **Position Description** Looking for a Program Manager opportunity at a place where you...operations analysts, and deployment specialists working closely with the AFCEC/ CX customer. Bring your expertise and collaborative skills to… more
- Coinbase (Tallahassee, FL)
- …look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... programs simultaneously while ensuring quality and timeliness *Nice to haves:* * Program or project management certifications (eg, PMP, PgMP, CSM) *… more
- Kyndryl (Tallahassee, FL)
- …for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example; Fostering a culture of ... Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (FL)
- …Commerce (Census), Energy, Justice, State, Transportation, and Labor. + Proven leadership and management skills with the ability to lead teams and work ... that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology… more
- Mass Markets (FL)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client… more
- Mass Markets (FL)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... business? We're looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This… more
- Mass Markets (FL)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... organization. We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This… more
- Mass Markets (FL)
- …sales strategy aligned with the company's long-term goals and vision. + Team Management & Development Build, lead , and mentor a high-performing sales team, ... that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology… more