- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
- National Transportation Safety Board (Washington, DC)
- …SES positions into tiers to determine the minimum pay for each position. This is a Tier 1 position. The minimum pay for this position is $150,160 and the maximum ... Summary This is a Senior Executive Service (SES) position responsible for providing executive-level leadership...is required Newly appointed SES members must serve a 1 -year probationary period. Selectee will be required to complete… more
- Office of the Secretary of Defense (Arlington, VA)
- …whether he or she meets the definition of "veteran" under 5 USC 2108( 1 ). The "certification" must reflect the service member is expected to be discharged ... the Contracting Functional Area at the Contracting Professional Functional Tier within 36 months of entry into this position....on letterhead of the appropriate military branch of the service and contain ( 1 ) the military … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Truist (Mclean, VA)
- …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... are not mentioned below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values while consistently executing… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- SAIC (Washington, DC)
- …our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to...duties as assigned. **Qualifications** **Required:** + High School and 1 -2 years of sufficient technical service experience… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …all of the client\/server\/storage\/network devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk) and Tier 2 ... troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...may be substituted for a bachelor's degree. + Five ( 5 ) years experience as a SA in programs and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- DCCA (Annapolis Junction, MD)
- …MD Job Code 2195 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2195) DCCA is a veteran-owned ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification,… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- Pacific Northwest National Laboratory (Washington, DC)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... in person and remotely. + Identifies and recommends process/customer service improvements, innovative solutions, and/or alternate methodologies/policy changes while… more
- IT Veterans (Greenbelt, MD)
- …and contributes to the overall mission success of the agency. Key Responsibilities: + Manage and supervise Tier 1 , Tier 2, and Tier 3 IT help desk staff, ... Technology, Computer Science, or related field (Master's preferred). + 5 + years of IT help desk or service... 5 + years of IT help desk or service management experience, including supervisory or managerial experience. +… more
- TekSynap (Washington, DC)
- …and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... escalation of tickets that cannot be resolved at the Tier I level as well as requests that require...experience or a Bachelor's degree and 3+ years or 5 years experience. + 1 + years of… more
