- General Dynamics Information Technology (Washington, DC)
- …related experience **US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will ... customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...have extensive experience in applying ITIL best practices to service delivery in a similar, large enterprise … more
- Sunrun (Washington, DC)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... to clients (internal and external) and to oversee all Service Desk staff, processes and technology to...Windows Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts (TCP/IP,… more
- General Dynamics Information Technology (Falls Church, VA)
- …latest technologies to advance the mission as an **IT Service Desk Manager ** with GDIT. Your work in enterprise IT will help our clients overcome ... At GDIT, people are our differentiator. As an IT Service Desk Manager supporting the...on-site and remote support for the full range of Enterprise office automation and IT services at the Defense… more
- CACI International (Mclean, VA)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...of support for a full spectrum of important IT-focused, enterprise -wide lifecycle support. This includes dev ops, applied technology… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with... Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- SAIC (Washington, DC)
- **Description** SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager 's key role is to drive efficiency of ... Operations Manager and the End User Operations Manager will both support the overarching Enterprise ...Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help, Enterprise Operations Center, Server,… more
- General Dynamics Information Technology (Falls Church, VA)
- …Voice Services + Security Operations Support + Infrastructure Support + Networking + Service Desk Support **Responsibilities:** + Oversee activities of the IM/IT ... Authentication and Authorization Services, Tools and Data management, and Service Desk + Shall serve as the...DoD secret clearance **Skills and Attributes:** + Experience managing service operations, as a service manager… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... for wrestling complex problems. This position supports the Principal Assistant Program Manager (PAPM) for Hull Mechanical, and Electrical (HM&E) Material Manager… more
- SAIC (Washington, DC)
- …200,000 customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service ... **Description** The service delivery manager is accountable and...reduce the frequency and levels of human interaction with service desk and desk side… more
- SAIC (Washington, DC)
- …of End User Experience operations. You will supervise the day-to-day activities of Service Desk and Site Support Supervisors, Leads, and Technicians who are ... timely IT services and support. As the User Experience Service Delivery Manager , you will be responsible...Responsible for overall performance and management of the PBGC Service Desk and Site Support. + Manage… more
- EAB (Washington, DC)
- …applicants, and increase efficiency in the recruiting process. Forage is the enterprise technology arm of Seramount, a division of EAB that provides talent ... of the Fortune 1,000. The Role in Brief: Account Manager , Forage As an Account Manager , you'll...our economic buyers and budget holders within our strategic enterprise accounts. Drawing upon your proven expertise in managing… more
- CACI International (Washington, DC)
- …and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet... ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs… more
- Office of the Director of National Intelligence (Bethesda, MD)
- …Coordinate NSM-8, NSM-10, and other related questions with help from the National Manager Sector Desk . Advise senior management eg, IC Chief Information Officer ... collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the… more
- BAE Systems (Mclean, VA)
- …operation of a similar size, scope, and complexity. + Five years of experience managing service desk teams and supporting a requirement that is similar in size, ... Description** BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT... to be responsible for the delivery of IT service and projects from engineering to operations, who will… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more