- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD...experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, ... Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ...**US Citizenship Required:** Yes **Job Description:** Join **General Dynamics IT ** and be a part of the team of… more
- Gama-1 Technologies (Silver Spring, MD)
- This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for ... Customer Support field. This position includes working with service delivery metrics, Service Level Agreements (SLAs),...Tier II + Maintain VTC system + Provide IT support for remote customers using government-approved remote support… more
- Deloitte (Washington, DC)
- …degree in computer science, information systems, or other technology-related field + 2+ years of Service Desk or relevant IT experience + Must be legally ... : Ensure systems are functional post-resolution and gather feedback to enhance service . + Installation Support : Assist with new hardware and software installations… more
- Amentum (Washington, DC)
- …school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Competitive Range Solutions, LLC (Washington, DC)
- …Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist. The specialist provides day-to-day administrative ... increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily...The specialist will ensure the availability and functionality of IT systems and provide exceptional customer service ,… more
- IT Concepts (Washington, DC)
- …experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software,… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... based on interactions with the user community into actionable IT support strategies. + Operate and maintain Tier...is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... explanation of work process. + Performs post-resolution follow-up with Tier 1 contract support as required. + Communicates customer...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- GCyber (Arlington, VA)
- …2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD IT environment. This role involves managing ... Develop and implement policies and procedures for the help desk team to ensure consistent service quality...Management. + Minimum 5 years of experience in help desk support and operations within a DoD IT… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + years ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- CACI International (Washington, DC)
- …+ Bachelor's degree with 4 years of relevant experience + Experience in a Help Desk / Service Desk environment + Current DoD 8570 IAT Level II certification ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...support for desktop/laptop computers and mobile devices + Providing IT customer technical support on Microsoft operating systems and… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS ... Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in Arlington, VA +… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …for managing daily operations of the Help Desk , guaranteeing timely and effective customer service . * Oversees Tier 2 and Tier 3 support for the START ... **Help Desk Manager** **Category:** Service Desk...customer service issues, and suggesting improvements to IT service management processes and tools. *… more
- CACI International (Bethesda, MD)
- …correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + ... Help Desk Specialist SME Job Category: Information Technology Time Type:...Tier 3 expert product and service support. + Tier 4 outside support for… more