- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... 10% Type of Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) … more
- Cayuse Holdings (Washington, DC)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and ... USD $15.00 - USD $17.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2388/ service - desk - agent /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-_ **ID** _103237_… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps...Services (AWS) **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and...daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). + Define and classify level,… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve ... **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk supervisors; +… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
- IHG (Washington, DC)
- …to create a perfect atmosphere for guests and locals alike. **About the Front Desk Agent position** First impressions count. To get our guests' memorable ... pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury,...to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel… more
- IHG (Alexandria, VA)
- …into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent , you'll not only be the person they rely on to handle ... Experience - ideally you'll have spent at least one year in a front desk or guest service position. + Strength - sometimes you'll need to lift, push and pull big… more
- Sage Hospitality Group (North Bethesda, MD)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... diploma or equivalent **Experience** 1-2 Yrs. experience working front desk at a hotel. Hilton experience preferred **Knowledge/Skills** +...the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and… more
- ARAMARK (Bethesda, MD)
- …San Francisco Fair Chance Ordinance. **Job Responsibilities** Greet and provide customer service to guests while anticipating their needs Supply guests or travelers ... and emails and delivers messages as needed. Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Coordinate… more
- Marriott (Washington, DC)
- …all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine ... we set the standard for rare and special luxury service the world over and pride ourselves on delivering...Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that… more
- Marriott (Arlington, VA)
- …and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and ... will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be… more
- Marriott (Arlington, VA)
- …and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and ... will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be… more
- Arena Technical Resources, LLC (Washington, DC)
- IT Service Desk Supervisor Location: Washington, DC, US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location: ... We have an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC...Desk Analysts. - Ability to be a change agent and drive new firm initiatives. - Possess exceptional… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail ... and message service all the while providing outstanding service ...degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of… more
- Guidehouse (Suitland, MD)
- …of Supervisory role + 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with Incident Management (Remedy, ... will be responsible for monitoring and responding to incidents, escalations, and customer service request. + The position will assist in coordination of all customer… more
- Amentum (Fort Belvoir, VA)
- …the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the ... Must be a graduate of any of the following Military Department Counterintelligence Agent Certifying Courses: + Army - Counterintelligence Special Agent Course… more
- Marriott (Arlington, VA)
- …functions including Doorman, Bellman, Bell Captain, Concierge Agent , Guest Relations Agent , Front Desk Agent , Matrix Coordinator, Club Concierge, Club ... accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide...GED; 4 years experience in the guest services, front desk , or related professional area. OR * 2-year degree… more