- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- BRMi (Bethesda, MD)
- …Minimum of 1 year of experience working in a technical support or service desk environment, providing Tier 1 support to end-users. + Minimum High ... **Overview** We are seeking a customer-focused IT Service Desk Tier 1 ...1 analyst will be responsible for providing first-line technical support to end-users, trouble shooting and resolving common… more
- ManTech (Herndon, VA)
- …limited to:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... advancement. ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network & Security Operations Team...diagnosis of all incidents, logging all details + Manage technical services and support at the Tier … more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...upon receiving calls, emails, and other correspondence. + Conduct technical services and support at the Tier … more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...Technical Lead **Required Experience:** + 2-4 years of Tier 1 Management Experience in an automated… more
- ManTech (Herndon, VA)
- …include:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... diagnosis of all incidents, logging all details + Manage technical services and support at the Tier ...I support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + Collaborate… more
- BRMi (Bethesda, MD)
- …will be a 5-year contract running from 9/ 1 /24-8/31-29. **Responsibilities** The IT Service Desk Tier 2 analyst will be responsible for providing advanced ... operating systems, and network problems. Resolve incidents escalated from Tier 1 support. Actively assist with ticket...experience working in a technical support or service desk environment, providing Tier 2 support… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones ... Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... technical , customer oriented and familiar with using desktop software...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- KeenLogic (Alexandria, VA)
- …+ Effective written and oral communication skills Desired Skills + ITIL Service Management + Technical Writing Experience + CRM/Ticketing/ACD Systems Powered ... KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in...when they call into or walk into the customer service center. The candidate shall be prepared to perform… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and ... network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and… more
- Leidos (Chantilly, VA)
- …Description:** The Digital Modernization Sector at Leidos is seeking a **CNOC Tier II Technician** to support the customer's computer data communications systems, ... Maintenance (O&M) tasks. The job duties of the **CNOC Tier II Network Technician** are as follows: + Support...records are accurate + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- General Dynamics Information Technology (Quantico, VA)
- …to resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software, ... Help Desk **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job… more
- ManTech (Vienna, VA)
- …necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system ... coding/scripting. **Duties, Tasks &** **Responsibilities** + First contact for all Customer service requests - Answer phones, respond to chats and emails + Maintain… more
- Cisco (Washington, DC)
- …of Advanced Services Network Optimization, Security, and/or Unified Collaboration services to Cisco's Tier 1 Customers in the US Public Sector market. In this ... Security Clearance What You'll Do The Customer Consulting Engineer Technical Leader is responsible for the support and delivery...to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area… more
- KBR (Chantilly, VA)
- …a Service , Platform as a Service , and Infrastructure as Service environments + Experience developing technical architectures to offer brokered software ... Title: EDAP Technical Lead Belong. Connect. Grow. with KBR! Are...years (2) of experience with Agile software methodologies to ( 1 ) Acquire and int grate platforms, software service… more
- CBRE (Washington, DC)
- …- Remote - US - United States of America **JOB SUMMARY** This position provides Tier 1 tech support related to the administration of SharePoint websites and ... Technical Services Admin Job ID 167433 Posted 21-May-2024 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service , Digital &… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common issues. + Providing support for ... as part of the Application Support team responsible for Tier 1 through Tier 2...of experience in a call center environment providing customer/user service , and in providing technical and end-user… more