- St. George Tanaq Corporation (Washington, DC)
- Customer Experience ( CX ) Designer WFH... will play a pivotal role in shaping the design , usability, and customer experience ... https://tanaq.com/tanaq-technical-services. **About the Role** We are seeking a human-centered, ** Customer Experience ( CX ) Designer...+ 7+ years of professional experience in CX , HCD, or UX design supporting large-scale… more
- Acxiom (Annapolis, MD)
- …**What You Will Have:** + 5+ years of experience in marketing, customer experience ( CX ), and/or consulting related work. + Strong understanding ... The Manager, Customer Experience & Experimentation plays a...moments of friction. Use these insights to recommend and experience enhancements and develop personalization strategies + Design… more
- Coinbase (Annapolis, MD)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... customer support interactions to create an effortless experience . As a CX Technical Program Manager,...management skills with the ability to estimate work efforts, design project plans, and manage resources. * Ability to… more
- Bristol Myers Squibb (Glen Burnie, MD)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...required to conduct their work. This structure includes site-essential, site-by- design , field-based and remote-by- design jobs. The occupancy… more
- Coinbase (Annapolis, MD)
- …on chain. The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... doing (ie. job duties):* * Wear multiple hats of Customer Experience , CX Agent ...complex projects into smaller pieces and iterate on their design and implementation. * Be a thoughtful technical voice… more
- St. George Tanaq Corporation (Washington, DC)
- …mission users. This role emphasizes user research, design thinking support, and customer experience ( CX ) validation to help ensure that AI-enabled ... mapping, and service blueprinting. + Assist in developing personas, user stories, and experience maps that inform system and interface design . + Contribute to… more
- The Hertz Corporation (Annapolis, MD)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... field leaders on CX -related challenges and opportunities + Design , test, and iterate on new customer experience concepts in collaboration with Ops and… more
- Kyndryl (Annapolis, MD)
- …transformations. + Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization ... **Who We Are** At Kyndryl, we design , build, manage and modernize the mission-critical technology...The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software...computer science, Engineering or related field + 5 years' experience in design and programming large scale… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... stakeholders, driving adoption and revenue. + Ensure our customers have an exceptional customer experience and quickly achieve their ROI. + Deliver high quality… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... . **Overview of Job Function:** Responsible for the strategic direction, alignment, design and oversight of all benefit plans, programs and employee HR compliance… more
- St. George Tanaq Corporation (Washington, DC)
- …within HUD's PPM Life Cycle, Agile delivery practices, and DevSecOps standards to improve customer experience ( CX ) and mission outcomes. This is a hybrid ... Officer (HUD OCIO). The Full Stack Cloud Developer will design , develop, and deploy secure, scalable cloud applications. This...DC that will require some onsite work at the customer 's location. An estimated 25% annual travel within the… more
- Verint Systems, Inc. (Annapolis, MD)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... existing ones + Manage the overall software development process including architecture, design , implementation, testing, deployment and support + Lead a team of… more
- Comcast (Millersville, MD)
- …status, genetic information, or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Sales Goal Achievement; People Management ... maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law. +...for how you do your job. + Own the customer experience - think and act in… more
- CVS Health (Annapolis, MD)
- …stories for current and future products based on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Play a crucial role in ... the product development lifecycle. + Applying expertise in user-centric design , agile methodologies, and market trends to help drive...success of Commercial Claim products and ensure they meet customer needs and expectations. + Acting as a Subject… more
- Coinbase (Annapolis, MD)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Marriott (Bethesda, MD)
- …This is a temporary position. JOB SUMMARY The FLEX Director, Loyalty Member Experience Design , will be responsible for development of strategic enhancements to ... the Marriott Bonvoy member experience design . This position will play a...expertise to identify and execute opportunities to improve member experience , engagement, and customer lifetime value. The… more
- Coinbase (Annapolis, MD)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . *Pay Transparency Notice:* Depending on your work… more
- M&T Bank (Baltimore, MD)
- …or equivalent work experience + 5 or more years relevant work/service design experience + Proven expertise in Design Thinking/Human-Centered Design ... Strong ability to mentor and educate others on the value and principles of good experience design + Team player who is comfortable navigating ambiguity within a… more
- Coinbase (Annapolis, MD)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more