- IBM (Washington, DC)
- **Introduction** As the Customer Service Contact Center GTM Lead, you will support IBM's consistent growth by bringing to the table your business ... to bring insights and experience in areas such as Customer Contact Center , Salesforce, ServiceNow, Generative AI...Service Cloud), ServiceNow, Microsoft, Genesys, AWS or other call center technology is preferred IBM is… more
- ManpowerGroup (Greater Landover, MD)
- …Group Public Sector is partnered with a federal integrator in their search for a ** Call Center / Customer Service Contact Center Representatives** to ... Representative (CSR) works in the Enterprise Services Human Resources Service Center (ESHRSC) Customer Engagement...Trust clearance upon hire + One (1) year of call center experience responding to customer… more
- CAI (Annapolis, MD)
- …in healthcare or customer service preferred + Experience in a healthcare customer service call center setting + Strong communication skills, both ... Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us...continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS… more
- Highmark Health (Annapolis, MD)
- …**Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center , answering customer … more
- Robert Half Office Team (Baltimore, MD)
- …HUD, or related fields strongly preferred. + Proven background in customer service or call center environments. + Strong interpersonal and communication ... affordable housing sector in Baltimore, MD, and seeking four (4) experienced Customer Service Representatives for long-term temporary assignments. These roles… more
- Sysco (Landover, MD)
- …High School Diploma or equivalent **Experience** 3 years or more of customer service or call center experience **Skills** + Good communication skills + ... **JOB SUMMARY** The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for… more
- TEKsystems (Halethorpe, MD)
- …Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided. Skills call center customer service , call center ... operations, phone support Top Skills Details call center customer service , call center operations,phone support Additional Skills & Qualifications… more
- Humana (Annapolis, MD)
- …+ Familiarity with service operations such as workforce management, customer service , or call center environments + Proficiency with program and ... leading workstreams spanning multiple business units and functions-such as customer service operations, workforce management, data/analytics-influencing key… more
- Westat (Rockville, MD)
- …a scheduled basis. **Basic Qualifications:** * A minimum of 1 year of customer service or call center experience. * US Citizenship is required by ... **Preferred Qualifications:** * Associate's degree or higher in an IT-related or customer service field. * Entry level CompTIA A+ IT Certification. * Experience… more
- Amergis (Columbia, MD)
- …or GED required + Customer service experience, especially in a call center environment, is preferred + Excellent listening skills + Ability to ... creates unmatched staffing experiences to deliver the bestworkforce solutions. The Payroll Customer Service Representative I assists field offices with payroll… more
- Navy Federal Credit Union (Glen Burnie, MD)
- …verbal and written communication skills Desired Qualifications + Experience in member/ customer service preferably in a call center , retail banking or ... negotiable instruments are handled properly + Identify opportunities to cross service products and increase product penetration + Perform platform banking functions… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the ... Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare… more
- CVS Health (Annapolis, MD)
- …staff on work procedures, proper call handling and teamwork delivering excellent customer service . Is visible and available to staff to answer questions, ... call center operations. **Preferred Qualifications** - 2 years leading member/ customer service team. - Experience in a Medicaid and/or Medicare setting.… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …coordinate with a team in a virtual environment + Proven experience in a customer service or contact center environment, preferably handling policy-related ... and deliver a seamless customer experience. + Follow established contact center guidelines and protocols, including adhering to service level agreements… more
- The Hartford (Washington, DC)
- …sales experience and comfort with negotiating and overcoming objections + Current or prior call center experience preferred + Ability to adapt and thrive in a ... integrity and a strong ethical foundation. We put the customer at the center of everything we...of a team. + High speed broadband cable internet service with minimum upload/download speeds of 100MB download/10MB upload.… more
- Humana (Annapolis, MD)
- …first** We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will ... + Foster a culture of accountability, continuous improvement, and customer -focused selling. + Ensure operational excellence in a fully...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Hilton (Annapolis, MD)
- …and evolution of contact center products + Strategy and implementation of self\- service , customer \(guest and agent\) use of the tools and automation through ... and enhancing guest and agent support, while ensuring our call center goals are accomplished\. **HOW WE...\(7\) years or more of work experience in product, customer experience, high\-volume contact center technology, … more
- CoreSite (Washington, DC)
- …copper and fiber installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician will gain working knowledge ... service requests through resolution. + Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management + Remote… more
- M&T Bank (Annapolis, MD)
- …High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center , customer service and/or telesales experience OR A high ... verbal communication and interpersonal skills Proven ability to demonstrate exceptional customer service Well-organized individual with time management and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more