- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington,...**Job Summary:** We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for… more
- AHU Technologies, Inc. (Washington, DC)
- … IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been ... Analyst LOCATION: AtlantaGeorgia MINIMUM EDUCATION: Bachelor's degree in IT , related field, or equivalent experience. REQUIRED EXPERIENCE: 7 years INTERVIEWS:… more
- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living Join our team as an IT Service Desk Analyst . In this role, you will provide top-notch support for IT systems, ... as needed. As the first point of contact for IT incidents and service requests, you will...request management process + Proactively checks all of the Service Desk queues for open tickets +… more
- TEKsystems (Owings Mills, MD)
- We are seeking a customer-focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as ... service delivery. Required Experience: + 1-2 years of experience in a Service Desk or IT call center environment. + Hands-on experience with ITSM… more
- CAI (Annapolis, MD)
- Bilingual (Portuguese/English) Service Desk Analyst **Req number:** R6362 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI ... neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst , you will...and **remote** . **What You'll Do** + Provide general IT end-user support + Utilize excellent customer service… more
- TEKsystems (Baltimore, MD)
- …Provide End User technical support in a fast paced single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose and ... resolution. Key Accountabilities and Priorities: * Perform first level IT support related activities on incidents and requests on...organization. Required Education and/or Experience: * 1-2 years of Service Desk / call center experience *… more
- TEKsystems (Halethorpe, MD)
- We are seeking a highly motivated Service Desk Analyst to join our IT support team. In this role, you will serve as the first point of contact for end ... ServiceNow, Ivanti) to log, track, and resolve incidents and service requests. + Escalate unresolved issues to appropriate teams...Experience + 1-2 years of experience in a help desk or call center environment. + Experience using ITSM/ticketing… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication...(ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication… more
- Koniag Government Services (Baltimore, MD)
- Tuknik Government Services, a Koniag Government Services company **,** is seeking a Senior IT Analyst to support TGS and our government customer in Baltimore, ... incidents utilizing ServiceNow. The candidate will function as an IT Analyst Senior. **All employees are considered...Automate workflows and integrate new features to improve help desk service delivery. + Analyze help … more
- Insight Global (Washington, DC)
- …to developers and system owners. - Make recommendations to the SO Service Desk regarding database operations, network operations, and deployment strategies. ... Job Description Insight Global is looking for a cleared IT Program Analyst sitting hybrid in NW,...needs. Key Responsibilities: - Act as a liaison between IT and OCM, supporting operations within foreign service… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... experience in the work force sometime during their final 180 days of active-duty service . The intern will actively train on meaningful projects and work closely with… more
- Koniag Government Services (Washington, DC)
- …, Computer Science, Engineering or related field + 2+ years of experience in a NOC, IT operations, or service desk role + Strong understanding of network ... a Koniag Government Services company, is seeking a NOC Analyst to support **ATS** and our government customer in...administration, cybersecurity practices + Knowledge of ITIL processes and IT service management + Ability to obtain… more
- System One (Baltimore, MD)
- …capacity and scalability planning. + Manage incidents and change processes in JIRA Service Desk . + Work rotational shifts, including overtime when required. ... Job Title: Informatica Administrator/ Analyst Location: Baltimore, MD Type: Contract Contract End...off-hours as required. #M2 #LI-CD1 #DI-CD1 Ref: #850-Rockville (ALTA IT ) System One, and its subsidiaries including Joule, ALTA… more
- Pearson (Baltimore, MD)
- …and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position ... Customer Support department is part of the Pearson Global Service and Support team and serves as the primary...investigate and implement ways of deflecting calls and increasing self- service . + Work occasional additional hours, 2nd shift, and/or… more
- Howard University Hospital (Washington, DC)
- …and customer support to end users to resolve their Ordering issues. Proactively pick Service Desk tickets and resolve them in a timely manner Maintain various ... University Hospital seeks to hire a Full-time Supply Chain Analyst who will embrace our rich and historic tradition...Ensure HUH Procurement and Contracting policies are adhered, including IT security access requirements to the Supply Chain ERP.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based… more
- TAD PGS, Inc. (Laurel, MD)
- …in Laurel, MD **Must have a Valid Driver's license** We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the ... as one of Computerworld's Top Places to Work in IT 6 years running and want to add bright,...performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems… more
- St. George Tanaq Corporation (Washington, DC)
- …systems are ethical, accessible, and aligned with HUD's mission. The HCD Analyst will work closely with senior designers, data scientists, developers, and program ... including stakeholder interviews, surveys, usability studies, journey mapping, and service blueprinting. + Assist in developing personas, user stories, and… more
