- Chenega Corporation (Washington, DC)
- Mid - level Help Desk Support Technician Washington, DC Join our Talent Network Mid - level Help Desk Support Technician Washington, DC ... expert Engineering and Technical Support Services to federal customers. TheMid- level Help Desk Support Technician...of experience can be substituted for a degree. + Mid - level with 3+ years of experience. +… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious ... **Req ID:** RQ198339 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...in the heart of our nation's capital. As a Help Desk Technician, you are the foundation… more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... **Req ID:** RQ196441 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...or past work may be used to show the level of experience needed to perform at this … more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk Technician to begin an exciting ... product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact… more
- TEKsystems (Halethorpe, MD)
- …call center customer service,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Mid Level ... quick password reset that require very little effort, to mid - level troubleshooting to triage and/or resolve issues....a professional setting 1-2 years of experience working with " help desk ticketing tools" ie Service Now,… more
- TEKsystems (Halethorpe, MD)
- …years of helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work ... Description The Service Desk Analyst has a very wide array of...quick password reset that require very little effort, to mid - level troubleshooting to triage and/or resolve issues.… more
- Belay Technologies (Laurel, MD)
- …for all the client, server, storage, network devices, etc Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... for system compliance + DoD 8570 compliance with Information Assurance Technical (IAT) Level I is required Candidates are desired to have the following skills: +… more
- Amentum (Washington, DC)
- …level . A typical day in the life on this program involves: - Provide Help Desk support for escalated tickets - Optimize the workplace through administrative ... basis. You will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to… more
- Amentum (Washington, DC)
- …evolving user base requirements * Track and manage operational metrics * Provide help desk support for critical and non-critical user tickets **Requirements:** * ... certifications or past work may be used to show the level of experience needed to perform at this level . A typical day in the life on this program involves:… more
- Amentum (Washington, DC)
- …. **A typical day in the life on this program involves:** + Provide Help Desk support for escalated tickets + Optimize the workplace through administrative ... experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level… more
- Stratus Solutions (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * ... they need to fulfill their true potential. As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Johns Hopkins University (Baltimore, MD)
- …Works with Service Desk Supervisor to review tickets and workflow in the Help Desk ticketing system to ensure an accurate reflection of services rendered and ... and resolving classroom technology hardware and software problems, resolving Level 1 and Level 2 issues directly....OS 11 and higher) preferred. + Working knowledge of help desk ticketing system (eg ServiceNow ,… more
- Amentum (Annapolis Junction, MD)
- …may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 software ... the change manager and primary point of contact for low/ mid - level complexity projects, lead the process of...diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general… more
- Leidos (Washington, DC)
- …OS, version 10 + Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software + Basic network troubleshooting skills + ... be a wise investment in your career and in yourself. Leidos is seeking a Mid - level Desktop Support Technician to support a government site in Washington, DC as… more
- CACI International (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... System Administrator to join our team. **Responsibilities:** As a Mid - Level Linux Infrastructure Engineer with Networking Experience,...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... without a degree experience can qualify you for this level with 5 years of relevant experience) + **_Basic... with 5 years of relevant experience) + **_Basic Level -_** Bachelor's degree in a technical field, and… more
- Xerox (Washington, DC)
- … Level Non-Executive Manager Job Type Experienced Job Field SERVICE DELIVERY MANAGEMENT Seniority Level Mid -Senior Level Currency USD - United States - US ... client enterprise, setting and meeting objectives at the executive level for the roll out of services on a...+ Experience with Remedy Ticketing Tool + Experience with Help Desk Workflows and Management + Experience… more
- DCCA (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... DCCA is looking for TS/SCI w/Polygraph cleared Junior to Mid - Level Systems Administrators with Linux and Windows...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more
- Choice Hotels (North Bethesda, MD)
- …of best practices and new capabilities. + Develop and deliver executive- level presentations summarizing key performance insights and business impact. + Ensure ... equivalent experience required. + 10+ years of experience managing large-scale, enterprise- level performance media programs. + 5+ years of people leadership… more