- US Tech Solutions (Phoenix, AZ)
- **Duration: 6 months contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to ... mainly) from our offshore contact center against a new, comprehensive quality framework,...Quality Assurance role within a contact center environment, preferably with experience supporting offshore … more
- CenterWell (Phoenix, AZ)
- …caring community and help us put health first** The Program Management Lead, Offshore Coding Operations conducts quality assurance audits of medical records and ... leaders. + Serve as liaison and primary point of contact with the offshore (vendor) leaders. +...Regional Coding Leaders, develop strategies for continuous improvement of offshore coding processes and quality . + Post-Visit/… more
- Wells Fargo (Chandler, AZ)
- …programs, or equivalent + Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality management, etc.) ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business...contribute to large scale strategic initiatives + Ensure efficiency, quality , cost effectiveness of solutions, and pipeline management relating… more
- Concentrix (Phoenix, AZ)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... responsible for designing and implementing automated test frameworks, ensuring the quality and reliability of our Salesforce platform. **Key Responsibilities:** +… more
- Deloitte (Tempe, AZ)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more